Experienced Customer Service Advocate for National Remote Positions – Delivering Exceptional Healthcare Support and Building Trust with Members Across the United States

Introduction to blithequark

At blithequark, we are dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, and we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

As a leader in the healthcare industry, blithequark is seeking a highly skilled and compassionate Customer Service Advocate to join our team. As a Customer Service Advocate, you will have the flexibility to telecommute from anywhere within the U.S. and take on challenging and rewarding work that impacts the lives of millions of people for the better. If you are passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity.

Job Summary

In this role, you will serve as a single stop resource for members enrolled in blithequark benefit plans, providing support and guidance throughout their healthcare lifecycle. As a Customer Service Advocate, you will be responsible for answering inbound calls, chats, and secure messages, and assisting members with medical and pharmacy benefits, eligibility, claim resolution, dental and vision issues, and promoting healthcare literacy. You will connect members to appropriate resources, resolve complex benefit and claim issues, and provide exceptional customer service that builds trust and loyalty with our members.

Primary Responsibilities

• Listen actively and ask appropriate questions to identify specific questions or issues, and document inquiries from members regarding medical, vision, dental, pharmacy plan details, plan/program eligibility, and medical claims
• Use multiple databases, tools, and partnerships to refer and enroll members to appropriate internal specialists and programs, based on their needs
• Interpret and translate clinical/medical terminology and coding to assist members with managing costs using simple language
• Adapt to communicated changes in process, policy, and guidelines quickly at site and enterprise level
• Educate members about the fundamentals of healthcare benefits and plans
• Assist members to maximize the use of community services, support programs, and resources available
• Meet performance goals established for the position in efficiency, call quality, customer satisfaction, first call resolution, schedule adherence, and attendance

Requirements and Qualifications

To be successful in this role, you will need to have:

• 1+ years of experience in a customer service environment
• Must be 18 years of age or older
• Ability to work Monday - Friday during our normal business hours of 8:30am - 5:00pm and 12:30pm - 9:00pm CST, with occasional overtime as needed

Preferred qualifications include:

• 2+ years of experience in a customer service environment
• Experience in a healthcare insurance environment
• Part of blithequark Benefit Operations and Experience

Telecommuting Requirements

To be considered for this role, you will need to:

• Have a dedicated work area established that is separated from other living areas and provides information privacy
• Have a high-speed internet connection that meets blithequark's requirements
• Be able to keep all company-sensitive documents secure

Soft Skills and Competencies

In addition to the technical skills and qualifications listed above, we are looking for candidates who possess excellent soft skills and competencies, including:

• Active listening and negotiation skills
• Empathy and sensitivity to the needs of our members
• Patience and resilience in a fast-paced and dynamic environment
• Agility and flexibility to adapt to changing processes and guidelines
• Conflict resolution and cultural sensitivity skills
• Disability and diversity awareness and effective time and resource management skills
• Excellent verbal and written communication skills

Career Growth and Development Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Advocate, you will have access to a range of training and development opportunities, including:

• 6 weeks of paid training to help you get started in your role
• Ongoing coaching and feedback to help you succeed and grow in your position
• Opportunities for advancement and career progression within the company
• A comprehensive benefits package, including incentive and recognition programs, equity stock purchase, and 401k contribution

Work Environment and Company Culture

At blithequark, we are proud of our diverse and inclusive work environment. We believe that diversity creates a healthier atmosphere and are committed to equal employment opportunity and affirmative action. We are a drug-free workplace and require all candidates to pass a drug test before beginning employment.

Our company culture is built on a foundation of respect, empathy, and compassion. We are dedicated to making a positive impact on the lives of our members and the communities we serve. If you are passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity.

Compensation and Benefits

The hourly range for this position is $16.00 - $31.44 per hour, depending on location and experience. In addition to your salary, you will be eligible for a range of benefits, including:

• A comprehensive benefits package, including medical, dental, and vision coverage
• Incentive and recognition programs to reward your hard work and dedication
• Equity stock purchase and 401k contribution to help you plan for your future
• Paid time off and holidays to help you balance your work and personal life

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Customer Service Advocate at blithequark, you will have the chance to make a real difference in the lives of our members and contribute to the growth and success of our company. Don't miss out on this opportunity to join our team and start doing your life's best work. Apply today!