Experienced Customer Experience Professional for Remote Work in EST Time Zone – Delivering Exceptional Support Across Multiple Channels

Introduction to blithequark

At blithequark, we are dedicated to providing an outstanding customer experience that sets us apart from the rest. As a leader in our industry, we understand the importance of building strong relationships with our customers and delivering personalized support that meets their unique needs. Our mission is to create a seamless and omnichannel experience for our customers, and we are looking for talented individuals to join our team as Customer Experience Professionals.

Job Overview

The primary purpose of this role is to provide exceptional customer service by understanding and responding to stated and unstated customer needs. As a Customer Experience Professional at blithequark, you will be responsible for communicating with customers in a professional manner, utilizing all available resources and technology to deliver effective and customer-centric support across multiple channels of communication, including phone, email, chat, and text.

Key Responsibilities

• Utilize available resources and strong judgment to determine the best course of action and/or optimal solution while interacting with customers through any channel
• Navigate several computer systems simultaneously and multitask efficiently to accurately input data and gather necessary information to address customer inquiries
• Determine and assist with all customer needs, including purchase needs, status inquiries, service needs, feedback on store experience, or general inquiries
• Provide adequate information and explanation to customers regarding products, offerings, services, pricing information, and all other customer questions
• Leverage problem-solving skills and remain calm under pressure to resolve increasingly complex problems
• Recognize and act on sales opportunities, including following up as necessary to ensure customer needs are met or to provide additional information after researching questions
• Connect with customers on a personal level and show empathy to establish rapport and inspire customers in every interaction with a positive attitude, engagement, care, and courtesy
• Serve as a knowledgeable resource to customers through accurate and efficient delivery of information to resolve issues/concerns and help them define product/project needs and desires
• Listen attentively to customers to fully understand their needs and the need behind the need, adapting in-the-moment and being resourceful to resolve problems
• Practice continuous learning and self-development by remaining actively engaged in ongoing learning of blithequark's business and Contact Center resources to effectively carry out activities

Qualifications and Requirements

To be successful in this role, you must have a high school diploma or equivalent and at least one year of customer service or sales experience. You should also be proficient in using basic computer tools and navigating between applications, with intermediate to advanced knowledge of customer service, reading, and writing.

In addition, you must have a minimum home internet speed of 20 mb/s download and 5mb/s upload to perform this job successfully. You can verify your internet speed by running a test on a computer using your home internet network.

Essential Skills and Competencies

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Proficiency in using computer systems and technology
• Strong customer service skills and ability to provide personalized support
• Ability to work independently and as part of a team
• Strong time management and organizational skills

Career Growth and Development

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Experience Professional, you will have access to ongoing training and development programs to help you build your skills and advance your career. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service.

Work Environment and Company Culture

Our Contact Center environment is fast-paced and dynamic, with a focus on delivering exceptional customer service. We believe in creating a positive and supportive work environment that encourages collaboration, creativity, and innovation. At blithequark, we value diversity and inclusion, and we are committed to creating a workplace where everyone feels welcome and valued.

Compensation and Benefits

We offer a competitive pay range of $14.77 - $24.63 per hour, depending on location, education, training, and experience. Our benefits package includes a range of programs and perks, such as health insurance, retirement savings, and paid time off. For more information about our benefits and eligibility, please visit our benefits page.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team as a Customer Experience Professional. At blithequark, we are committed to creating a positive and supportive work environment that encourages growth, development, and success. Don't miss out on this opportunity to take your career to the next level and make a difference in the lives of our customers.