Experienced Full Stack Beauty Advisor – Voice & Chat Customer Support for blithequark

Join the blithequark Team as a Remote Beauty Advisor

blithequark is seeking a highly skilled and passionate Beauty Advisor to join our team as a remote customer support specialist. As a Beauty Advisor, you will be responsible for providing exceptional client support via phone and chat, assisting with client inquiries, troubleshooting, and general support. If you have a passion for beauty, excellent communication skills, and a desire to deliver outstanding customer experiences, we want to hear from you!

About blithequark

At blithequark, we're driven by our passion for people and our commitment to delivering exceptional customer experiences. We're a team of dedicated professionals who believe that every connection and relationship matters. We're looking for talented individuals who share our values and are excited to join our team.

Job Summary

As a Beauty Advisor at blithequark, you will be responsible for providing client support via phone and chat, responding to client inquiries, and resolving customer issues. You will be the face of blithequark, representing our brand and values to our clients. If you're a motivated and enthusiastic individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Respond to client requests/inquiries via phone and/or chat, including product purchases, service & quality inquiries, order status, product information, and general client support issues
• Demonstrate high standards for quality service and maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development
• Keep up to date with product/procedural knowledge and assessing industry trends
• Work in tandem with the quality and training team to self-manage performance expectations
• Maintain business acumen, courtesy, and professionalism when dealing with all client contacts
• Maintain proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately
• Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects
• Strict adherence to key performance indicators (KPI) as set by management
• Strive to exceed key performance indicators (KPI) and quality goals as outlined by management
• Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email

Requirements

Essential Qualifications

• 2-3 years' experience in a business/professional environment; preferably in the service industry
• Comparable experience in an office environment encouraged
• Self-starter and ability to manage workload efficiently
• Exceptional written communication skills
• Demonstrate ability to deliver a high level of client service under high volume
• Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen
• Professional, upbeat, and engaging oral and/or written communication
• Ability to develop relationships with clients, even in difficult situations
• Ability to advise and counsel clients in a quick and efficient manner
• Must be computer literate and internet savvy, e-commerce and online shopping experience preferred
• Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service)
• Excellent Data Entry skills / 45-55 wpm minimum
• Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required
• Vacation blackout period applies during the holiday season and promotional periods
• Punctuality is essential

Preferred Qualifications

• Bilingual (English and Spanish)
• Prior customer service/troubleshooting experience
• Experience in the beauty or cosmetics industry

What We Offer

Compensation and Benefits

• $18/hour base pay
• Bonus potential based on performance
• Referral program

Work Environment and Culture

• Remote work opportunity
• Flexible scheduling (5x8 or 4x10 shifts)
• Opportunities for career growth and professional development
• Paid training program
• Dynamic and supportive team environment

Training and Schedule

Paid training starts on October 11th, 2024. The training schedule is as follows:

• New Hire Orientation: Friday, October 11th, 9:00am - 3pm EST
• Training Schedule: Tuesday, October 15th - Saturday, October 19th, 2pm EST - 10:30pm EST
• Nesting on Week 2: Will be the same as your Production Schedule
• Attendance MUST be 100%

Technical Requirements

To work from home, you will need to meet the following technical requirements:

Minimum PC Requirements

• CPU Speed: Dual Core 1.2 GHz or better, Intel Core i3 or AMD Ryzen 3 or better
• Hard Drive: 40 GB or more of available space, 100 GB or more of total space
• Memory: 8 GB of RAM or better
• Operating System: Windows 10 Professional
• Two (2) available USB 2.0 or greater ports

Minimum Monitor and Accessory Requirements

• Dual Monitors: 1280 x 1024 (SXGA) screen resolution, 1920 x 1080 (Full HD or 1080p)
• One monitor and one laptop OR 2 monitors

Minimum Internet Connectivity Requirements

• Standard Connection / Speed: Must have Hard-wired connection (no wireless/WiFi)
• Minimum 45 Mpbs download speed / Minimum 10 Mpbs upload speed
• Internet connection must not be shared with more than 3 devices in the same location

How to Apply

If you're passionate about delivering exceptional customer experiences and have a passion for beauty, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team at blithequark.

Don't miss this opportunity to join our team and start your career as a Beauty Advisor with blithequark. Apply now and take the first step towards a rewarding and challenging career in customer support!