Experienced Customer Development Manager – Proactive Account Management and Complex Sales Initiatives

Job Summary

blithequark is seeking an experienced Customer Development Manager to join our dynamic team in the United States of America. As a key member of our sales organization, you will be responsible for driving volume, revenue, and advancing customer relationships through proactive account management and sales of complex initiatives. If you have a passion for building strong relationships, identifying opportunities, and providing solutions that meet customer needs, we encourage you to apply.

About blithequark

At blithequark, we are dedicated to refreshing the world and making a difference. Our purpose is at the heart of everything we do, and we strive to create an inclusive culture that fosters growth, learning, and continuous improvement. We value curiosity, empowerment, inclusivity, and agility, and we believe that our culture is a key factor in our success.

Key Responsibilities

• Complete proactive customer contacts via telephone to key decision-makers to build relationships and gain their support and commitment to execute initiatives and sales programs.
• Conduct regular business reviews with customers to monitor relationships, re-affirm strategies, steward the business, and create operational and personal value for the customer.
• Identify opportunities consistent with customer objectives, priorities, and strategies through discovery, analysis, and conversations with customers.
• Coordinate implementation of agreed-upon activities, such as mechanical service, installation, business building initiatives, and distribution activities.
• Participate in contract negotiations and re-negotiations with customers and blithequark system teams to formalize agreements.
• Manage customer marketing reimbursements and local store funding programs to drive business results.
• Accurately capture customer interactions through current CRM systems.
• Manage individual performance to ensure effective and efficient customer contacts and successful sales initiatives.
• Provide feedback to leadership teams on potential opportunities to improve individual and team performance.
• Develop and execute an individual development plan to ensure personal growth and career advancement within blithequark.

Requirements

Essential Qualifications

• Bachelor's degree required.
• 1+ year of frontline sales experience preferred.
• Experience in effectively communicating with and influencing customers.
• Proven ability to problem-solve and provide viable solutions based on customer and company needs.
• Proven ability to provide quality customer service.
• Strong verbal and written communication skills.
• Effective collaboration and influencing skills.
• Ability to actively listen and engage in conversations with customers to uncover opportunities and solutions.
• Strong time management and organizational skills.

Preferred Skills and Competencies

• Advancing the Customer Relationship: Ability to facilitate and accelerate business relationships based on an understanding of the customer.
• Customer Relationship Transition: Ability to develop and maintain business-to-business relationships and transfer personal equity.
• Consumer Focus: Demonstrating understanding of how one's actions and work impact blithequark's relationship with consumers.
• Computer Capability: Ability to use information tools, such as CRM systems, to obtain needed information and evaluate performance.

Additional Responsibilities

• Contract negotiations: Work with cross-functional teams to execute new and renegotiated contracts.
• Selling, processing, and coordinating the installation of equipment.
• Resolving service issues and approving reimbursements.
• Authorizing account transfer requests and stewarding work in regional and account team meetings.
• Flexing the work week to accomplish tasks, such as inputting documents, taking customer calls, and participating in account team calls.
• Building customer presentations and potentially traveling to customer events, training, and sales conferences.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Development Manager, you will have opportunities to:

• Develop and execute an individual development plan to ensure personal growth and career advancement.
• Participate in training and development programs to enhance skills and knowledge.
• Collaborate with cross-functional teams to drive business results and achieve company objectives.
• Contribute to the development of business strategies and initiatives.

Work Environment and Company Culture

At blithequark, we strive to create an inclusive and supportive work environment that fosters growth, learning, and continuous improvement. Our company culture is built on four key behaviors:

• Curious: We are curious and open to new ideas and perspectives.
• Empowered: We empower our employees to take ownership and make decisions.
• Inclusive: We value diversity and inclusion and strive to create a workplace that is welcoming to all.
• Agile: We are agile and adaptable, able to respond quickly to changing market conditions and customer needs.

Compensation and Benefits

We offer a competitive compensation package, including:

• Pay range: $81,800 - $100,900.
• Base pay offered may vary depending on geography, job-related knowledge, skills, and experience.
• A full range of medical, financial, and other benefits, dependent on the position.

How to Apply

If you are a motivated and results-driven professional with a passion for building strong relationships and driving business growth, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

blithequark is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.