[Remote] Platform Implementation Manager

Note: The job is a remote job and is open to candidates in USA. DoorDash is a technology and logistics company focused on empowering local economies. They are seeking a Platform Implementation Manager to provide a best-in-class onboarding experience for SMB merchants transitioning to their Commerce Platform products, ensuring a smooth implementation and ongoing support. Responsibilities • Drive merchant onboardings & implementations with clear, concise communication. • Deliver strong presentations and handle merchant frustrations with grace and support. • Train our merchants on DoorDash’s Online Ordering product and functionality. • Leverage your tech-savviness and curiosity to troubleshoot merchants technical issues. • Become a product expert and cross-functional subject matter expert on Online Ordering. • Collaborate and support our sales and account management teams with their merchant implementation challenges. • Share product and operations feedback with our team on a regular basis to share our team’s trajectory and product offerings. • Meet our team's high bar of internal and external service and timeline goals. • Highlight opportunities for leadership to improve team workflows and merchant success. • Be able to achieve immediate results and adapt to an evolving work environment. • Look for ways to improve and want to shape the direction of the company. Skills • 3-5 years of work experience in onboarding, implementation, project management and/or account management • Able to complete tasks accurately, effectively, and on time with superb attention to detail • Experience working successfully cross-functionally with individual contributors • Excellent external and internal customer presentation and communication skills • Tech-savvy: you are curious and able to dig into technical issues and troubleshoot merchant issues before escalating them to engineering Education Requirements • Bachelor’s degree or equivalent work experience Benefits • 401(k) plan with employer matching • 16 weeks of paid parental leave • Wellness benefits • Commuter benefits match • Paid time off and paid sick leave in compliance with applicable laws • Medical, dental, and vision benefits • 11 paid holidays • Disability and basic life insurance • Family-forming assistance • Mental health program Company Overview • DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is http://www.doordash.com. Company H1B Sponsorship • DoorDash has a track record of offering H1B sponsorships, with 226 in 2025, 510 in 2024, 413 in 2023, 612 in 2022, 439 in 2021, 126 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job