Customer Service Supply Chain Specialist - Chicago (Remote)

Join blithequark, a Leader in the Global Dairy and Snacks Industry

At blithequark, our mission is to make healthier and more responsible food accessible to everyone. With a presence in over 30 countries and nearly 13,000 employees worldwide, we're committed to building a sustainable business model that benefits both our consumers and the environment. Our global brands, including The Laughing Cow®, Kiri®, Mini Babybel®, Leerdammer®, and Boursin®, are household names, and we're constantly innovating to stay ahead of the curve in the dairy and snacks industry.

About Us

blithequark has been recognized as one of Chicago's "101 Best and Brightest Companies to Work For" for 10 consecutive years, a testament to our dedication to creating a positive and inclusive work environment. Our headquarters is based in Chicago, and we operate three manufacturing plants in the United States. We're proud of our achievements and are now looking for talented individuals to join our team as a Customer Service Supply Chain Specialist.

Job Description

As a Customer Service Supply Chain Specialist at blithequark, you'll play a critical role in managing our supply chain relationships with valued customers. Your primary focus will be on ensuring seamless order management, resolving issues promptly, and guaranteeing on-time delivery and accurate invoicing. You'll have the opportunity to build strong relationships with both internal and external stakeholders, leveraging your expertise to identify trends and drive efficiency for our customers and blithequark.

Key Responsibilities

• Manage all aspects of supply chain relationships with assigned customers, including processing purchase orders and resolving any issues that may arise during the order-to-invoice process.
• Establish and maintain positive, effective relationships with key internal and external customers, including Regional Sales Managers, Brokers, Warehousing, Transportation, Supply Planning, Demand Planning, Finance, and IT.
• Utilize our SAP order management system to process customer orders, complete order changes, and monitor compliance for all assigned accounts.
• Proactively identify order trends and patterns to drive efficiency for customers and blithequark.
• Audit pricing on customer orders to ensure alignment with our SAP system, working closely with Regional Sales Managers, Brokers, and Finance to correct discrepancies.
• Process various types of customer orders, including sample requests, donation orders, and return orders.
• Support Regional Sales Managers with requests for samples, product availability, and delivery inquiries.
• Liaise with Commercial Master Data and Sales to edit, add, and inactivate customer entities in our SAP system.
• Navigate multiple software environments, including SAP, 3rd Party Logistics, and SPS Commerce.

Qualifications and Competencies

To succeed in this role, you'll need:

• 3-5 years of experience in Customer Service within a consumer packaged goods (CPG) setting or a similar role in supply chain or logistics.
• A bachelor's degree is preferred; additional experience will be considered in place of a degree.
• Proficiency in SAP order-to-invoice processing and reporting, as well as intermediate knowledge of MS Office applications such as Word, Excel, and PowerPoint.
• Strong communication, interpersonal, and collaboration skills, with the ability to establish and maintain positive business relationships.
• Excellent organizational, analytical, problem-solving, and decision-making abilities.
• Experience in account management and business development.

Performance Expectations

We're looking for individuals who can deliver high-quality work, maintain the integrity of confidential business and product information, and communicate effectively with colleagues and external stakeholders. You'll be expected to:

• Demonstrate quality, accuracy, timeliness, reliability, and thoroughness in your work.
• Gain the trust and respect of management, coworkers, and brokers.
• Develop good working relationships with other employees to achieve departmental goals and objectives.

Working Conditions

This is a fully remote position based in Chicago, with regular business hours and a minimum of 40 hours per week. You may be required to work varying hours due to special projects, deadlines, or other business needs.

Career Growth and Development

At blithequark, we're committed to the growth and development of our employees. As a Customer Service Supply Chain Specialist, you'll have opportunities to:

• Develop your skills in supply chain management and customer service.
• Build strong relationships with internal and external stakeholders.
• Contribute to the success of our business and drive efficiency for our customers.

Compensation and Benefits

We're offering a competitive salary range of $65,000 - $75,000, along with a 5% bonus. Our benefits package includes:

• Comprehensive health insurance.
• Retirement savings plan.
• Paid time off and holidays.
• Opportunities for career growth and professional development.

Why Join blithequark?

At blithequark, we're passionate about making a positive impact on our consumers and the environment. We're committed to creating a workplace that is inclusive, diverse, and supportive of our employees' well-being. As a Customer Service Supply Chain Specialist, you'll be an integral part of our team, working together to drive business success and achieve our mission.

If you're a motivated and customer-focused individual with a passion for supply chain management, we encourage you to apply for this exciting opportunity. Join our team at blithequark and be part of a company that is shaping the future of the dairy and snacks industry.

Apply Now!