Experienced Customer Support Specialist for Voice and Chat Accounts – Delivering Exceptional Client Experiences in a Dynamic Remote Environment

Join the blithequark Team: Where Customer Support Meets Innovation

blithequark, a pioneering marketing agency and e-commerce company, is on the hunt for a highly skilled Customer Support Specialist to join our vibrant team. As a Customer Support Specialist for voice and chat accounts, you will be the face of our company, providing top-notch support to our valued clients. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you!

About blithequark

At blithequark, we're dedicated to revolutionizing the marketing and e-commerce landscape. Our team of innovators and customer-centric professionals work tirelessly to create cutting-edge solutions that exceed client expectations. We're a 100% remote company, embracing the flexibility and work-life balance that comes with it. Our culture is built on collaboration, creativity, and a passion for delivering outstanding results.

Key Responsibilities

• Responding to Customer Inquiries: Handle a high volume of customer inquiries and complaints via voice calls and chat, providing prompt, courteous, and professional service to all clients.
• Troubleshooting Technical Issues: Troubleshoot technical issues and escalate complex problems to the appropriate department, ensuring timely and efficient issue resolution.
• Maintaining Accurate Records: Maintain accurate records of all client interactions and transactions, providing valuable insights for future improvements.
• Collaboration and Communication: Collaborate with the customer support team to ensure seamless issue resolution and communicate effectively with clients and internal stakeholders.
• Continuous Improvement: Identify opportunities to improve the customer experience and communicate these to the team, driving innovation and growth.

Requirements and Qualifications

Essential Qualifications:

• Language Proficiency: Native Speaker level proficiency in Filipino and English.
• Educational Background: Bachelor's degree in a related field (e.g., business, marketing, communication).
• Customer Support Experience: 2+ years of experience in a customer support role, with a proven track record of delivering exceptional client experiences.
• Communication Skills: Excellent communication skills, both written and verbal, with the ability to articulate complex ideas in a clear and concise manner.
• Problem-Solving Skills: Strong problem-solving skills and attention to detail, with the ability to troubleshoot technical issues and escalate complex problems.
• Technical Skills: Experience using customer support software (e.g., Gorgias, etc.).

Preferred Qualifications:

• Experience in Marketing and E-commerce: Experience working in marketing and e-commerce, with a deep understanding of the industry and its trends.
• Multitasking and Time Management: Proven ability to multitask and manage time effectively in a fast-paced environment.
• Adaptability and Flexibility: Willingness to adapt to new technologies, processes, and procedures, with a flexible and positive attitude.

What We Offer

Compensation and Benefits:

• Independent Contractor Agreement: Enjoy the flexibility and autonomy of an independent contractor agreement.
• Performance Bonuses: Quarterly and monthly performance bonuses, recognizing your hard work and dedication.
• Health Insurance Reimbursement: Health insurance reimbursement, supporting your well-being and peace of mind.
• WFH Upgrade Allowance: Work-from-home upgrade allowance, helping you create a comfortable and productive workspace.
• Paid Time-Off: 15 days paid time-off, allowing you to recharge and relax.
• Company-Wide Holidays: 6 company-wide holidays, bringing our team together to celebrate and unwind.
• Country Holidays: 6 country holidays, recognizing the importance of cultural and national celebrations.

Work Environment and Culture:

• 100% Remote: Enjoy the flexibility of working from anywhere, with a 100% remote work environment.
• Flexible Working Hours: 9 AM - 5 PM CST, with the flexibility to manage your schedule and work-life balance.
• Collaborative Culture: Collaborative and dynamic team environment, with regular communication and feedback.
• Professional Growth: Opportunities for professional growth and development, with training and support to help you succeed.

Why Join blithequark?

At blithequark, we're passionate about delivering exceptional customer experiences and driving innovation in the marketing and e-commerce industry. As a Customer Support Specialist, you'll be an integral part of our team, working closely with our clients and internal stakeholders to drive growth and success. With our flexible work environment, competitive compensation, and opportunities for professional growth, we offer a unique and rewarding career experience.

How to Apply

If you're excited about joining our team and delivering exceptional customer experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to the blithequark team!