Experienced Full-Time Customer Service Representative – Retail Operations and Sales Floor Management at Blithequark

Join the Team at Blithequark: Delivering Essential Products and Exceptional Customer Experiences

Blithequark is a leading retail organization dedicated to providing essential products at great values to the communities we serve. We are seeking motivated and customer-focused individuals to join our team as Customer Service Representatives. As a key member of our store team, you will be responsible for delivering exceptional service to our customers, driving sales, and maintaining a positive and engaging shopping environment.

About Blithequark and Our Industry

Blithequark operates in the retail industry, focusing on providing affordable and essential products to our customers. Our stores offer a wide range of merchandise, including household essentials, personal care products, and more. We are committed to creating a positive and inclusive shopping experience for our customers, and we are looking for team members who share our values and passion for customer service.

Job Summary

As a Customer Service Representative at Blithequark, you will be the face of our store, providing exceptional service to our customers and driving sales. You will be responsible for greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Customer Engagement: Provide customer engagement in a positive and approachable manner, ensuring that every customer leaves the store satisfied and valued.
• Store Maintenance: Assist in maintaining a clean, well-stocked store for customers during their shopping experience, including unloading merchandise from delivery trucks, organizing merchandise, and transporting merchandise from stockroom to sales floor.
• Shelf Stocking and Merchandise Recovery: Independently stock shelves and recover merchandise in the store, ensuring that the sales floor is always well-stocked and organized.
• Transaction Processing: Accurately handle customer funds and process transactions using the POS system, ensuring that every transaction is processed efficiently and accurately.
• Customer Safety and Security: Remain constantly aware of customer activity to ensure a safe and secure shopping environment, responding promptly to any incidents or concerns.
• Additional Duties: Perform all other duties as assigned in order to maintain an effective and profitable store operation, including supporting sales promotions, participating in inventory management, and contributing to the overall success of the store.

Position Requirements

Education

We prefer candidates who have completed high school or equivalent. The ability to follow directives and interpret retail operational documents as assigned is essential for success in this role.

Experience

Previous experience working in retail, hotel, restaurant, grocery, or drug store environments is preferred. We are looking for candidates who have a passion for customer service and a proven track record of delivering exceptional service in a fast-paced environment.

Physical Requirements

The physical demands of this role include:

• Lifting up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height
• Frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Ability to meet demands of physical labor with or without reasonable accommodation

Availability

We are looking for candidates who are available to work a flexible, full-time schedule, including days, evenings, weekends, and holidays.

Skills and Competencies

To succeed as a Customer Service Representative at Blithequark, you will need:

• Customer Focus: A passion for delivering exceptional customer service and ensuring that every customer leaves the store satisfied and valued.
• Developing Potential: A willingness to learn and grow with our organization, taking on new challenges and responsibilities as you develop your skills and expertise.
• Results Driven: A focus on achieving sales goals and driving business results, while maintaining a positive and engaging shopping environment.
• Strong Organizational Skills: The ability to prioritize tasks, manage multiple responsibilities, and maintain a clean and organized store environment.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and management.
• Problem Solving/Decision Making: The ability to analyze problems, make informed decisions, and take initiative to resolve issues and improve processes.
• Job Knowledge: A strong understanding of retail operations, including sales, customer service, and inventory management.
• Relationship Management: The ability to build and maintain positive relationships with customers, colleagues, and management, contributing to a positive and inclusive store culture.

Career Growth Opportunities and Learning Benefits

At Blithequark, we are committed to the growth and development of our team members. We offer:

• Comprehensive training programs to help you develop your skills and expertise
• Opportunities for advancement and career growth within our organization
• A supportive and inclusive work environment that values diversity and promotes teamwork
• Competitive compensation and benefits packages, including opportunities for bonuses and incentives

Work Environment and Company Culture

At Blithequark, we pride ourselves on creating a positive and inclusive work environment that values diversity and promotes teamwork. Our stores are fast-paced and dynamic, with a focus on delivering exceptional customer service and driving business results. We offer:

• A collaborative and supportive work environment that encourages teamwork and communication
• A culture that values diversity, equity, and inclusion
• Opportunities for professional growth and development
• A fun and engaging work environment that recognizes and rewards outstanding performance

Compensation, Perks, and Benefits

We offer competitive compensation and benefits packages, including:

• Competitive hourly rate
• Opportunities for bonuses and incentives
• Comprehensive benefits package, including medical, dental, and vision coverage
• Paid time off and holidays
• Employee discounts and perks

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity at Blithequark. As a Customer Service Representative, you will be the face of our store, providing exceptional service to our customers and driving sales. We offer a competitive compensation and benefits package, opportunities for career growth and development, and a fun and engaging work environment. Apply today and join our team at Blithequark!