Experienced Customer Service Consultant - Work from Home (Denver) - Delivering Iconic Customer Experiences at blithequark

Join blithequark and Revolutionize the Way You Work

At blithequark, we're not just changing the game - we're redefining the way careers are built. As a pioneer in the retail industry, we've become the nation's largest retailer of used cars, with a presence across the country. Our success is rooted in our commitment to delivering iconic customer experiences, driven by honesty, transparency, and high integrity. As a Customer Service Consultant at blithequark, you'll be at the forefront of this mission, working from the comfort of your home in Denver.

The blithequark Advantage

As a Customer Service Consultant, you'll be the vital link between a customer's at-home and in-store experience, providing a simple and seamless process. You'll be the face of blithequark, responding to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. With a focus on delivering exceptional customer service, you'll guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery.

Key Responsibilities

• Connect with inbound customers online and over the phone to understand their needs and preferences for their next car purchase.
• Utilize your knowledge of blithequark's inventory to guide customers towards vehicles that meet their needs.
• Provide support during every step of the car buying journey, ensuring a seamless transition from online to in-store purchasing.
• Mentor others as your skillset expands, contributing to the growth and development of the team.
• Achieve sales targets while maintaining an unwavering commitment to delivering an iconic customer experience.
• Acquire the Automotive Sales Persons License in specific states, which may require testing and travel.

What You'll Need to Succeed

To thrive in this role, you'll need to possess a unique blend of skills, experience, and personal qualities. Here are the essential qualifications and requirements:

• Sales and customer service experience in an area such as retail is preferred.
• The ability to thrive in a fast-paced sales environment, with a strong customer focus and good listening skills.
• A high level of self-motivation to achieve performance goals and a strong work ethic.
• Excellent written and verbal communication skills, with the ability to learn and master new technologies.
• Open availability for shifts that may include nights, weekends, and holidays, with a flexible schedule that can adapt to the needs of the business.
• A hybrid role that requires working on-site one day per week, with a location within 60 miles or 1 hour of the Customer Experience Center (CEC).
• Minimum technology requirements, including a reliable internet service and speed.

Career Growth and Development

At blithequark, we're committed to helping our associates grow their careers and achieve their best. As a Customer Service Consultant, you'll have the opportunity to develop your skills and expertise, with a clear path for advancement. Our high-energy sales environment is designed to foster collaboration and teamwork, with a culture that encourages learning, innovation, and professional growth.

Compensation and Benefits

As a Customer Service Consultant at blithequark, you'll receive a competitive hourly rate of $18.00 - $26.70, with the opportunity to earn a performance-based sales incentive in addition to your hourly rate. Our comprehensive benefits package includes:

• Paid sick time, accrued on a per pay period basis.
• Vacation time, ranging from 80 hours to 200 hours per year, depending on years of continuous service.
• 8 hours of pay for each of 6 paid scheduled holidays per year, plus 1 floating holiday.
• Holiday Premium Pay for working on scheduled holidays.
• Opportunities for career advancement and professional growth.

Why blithequark?

At blithequark, we're not just a company - we're a community. Our team of over 25,000 associates works together to deliver iconic customer experiences, driven by a shared commitment to honesty, transparency, and high integrity. We're recognized for our commitment to training and diversity, and we're proud to be one of the FORTUNE 100 Best Companies to Work For.

If you're looking for a career that's more than just a job, if you're passionate about delivering exceptional customer experiences and driving sales growth, then we want to hear from you. Join blithequark and become part of a team that's changing the game.

Apply Now

If you're ready to take your career to the next level and join a team that's making a difference, then apply now to become a Customer Service Consultant at blithequark. We can't wait to hear from you!