Experienced Customer Support Representative – Remote Chat Support Specialist for Leading E-commerce Company blithequark

Introduction to blithequark

blithequark is one of America's leading e-commerce companies, specializing in high-quality, low-cost kitchen and bathroom cabinets sold to both retail and professional customers. Since its establishment in 2012, blithequark has been revolutionizing the way people design and renovate their kitchen and bathroom interiors. With a highly experienced team of sales and design professionals, blithequark has helped thousands of customers turn their kitchen and bathroom dreams into reality. As a rapidly growing company, blithequark is now seeking talented and dedicated Customer Support Representatives to join its team and support its continued growth.

About the Role

The main focus of this role is to be an efficient and productive member of the customer service team, dealing with all customer service-related inquiries via chat. As a Chat Support Representative, you will be the primary point of contact for customers, addressing their concerns, and providing exceptional customer service. Your responsibilities will include handling product inquiries, shipping damage claims, order status updates, vendor communications, pricing calculations, and more. If you are a highly motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Respond to customer inquiries via chat in a timely and professional manner
• Provide accurate and helpful information to customers regarding products, services, and policies
• Resolve customer complaints and concerns in a fair and courteous manner
• Process orders, handle returns, and provide order status updates as needed
• Collaborate with internal teams, such as sales and design, to ensure seamless customer experience
• Stay up-to-date with product knowledge and company policies to provide exceptional customer service

Who Are We Looking For?

To succeed in this role, you will need to possess several important traits, including:

• Speed and a high stress threshold: You must be able to work efficiently in a fast-paced environment, handling multiple customer requests simultaneously, and providing urgent replies while maintaining excellent customer service standards.
• Strong work ethic: You must be committed to providing exceptional customer service, even when it requires going above and beyond your job description. A genuine interest in and dedication to the needs of customers is essential.
• Creativity: You must be able to think on your feet, figuring out solutions to complex customer inquiries and providing innovative solutions to problems.
• Sales acumen: You must be passionate about helping customers find the right products and generating revenues for the business. Many sales opportunities start with a customer service-related question, and you must be able to capitalize on these opportunities.
• Independence: As you will be working remotely, you must be comfortable with the solitary nature of the work and able to find your own answers when needed.
• Thoroughness: You must be meticulous in your work, ensuring that all interactions with customers are accurate, professional, and representative of the blithequark brand.

Essential Qualifications:

• 1 year of customer service experience (preferred)
• Fluency in English (spoken and written)
• Fast and accurate typing skills (approximate typing speed of 40-60 words per minute)
• Proficiency in MS Office suite
• Ability to work independently in a remote environment
• Strong communication and problem-solving skills

Preferred Qualifications:

• Experience working in a chat support or call center environment
• Knowledge of kitchen and bathroom cabinets or related industry
• Sales or design experience
• Certifications in customer service or related field

What We Offer

By joining blithequark, you will become part of a dynamic and growing team with a strong company culture. We offer a unique opportunity to develop your skills and career in a fast-paced and exciting industry. Some of the benefits of working with blithequark include:

• Competitive hourly rate of $14.00 per hour
• Opportunities for career growth and development within the company
• Comprehensive benefits package, including dental, health, and vision insurance
• Paid time off and on-the-job training
• Freedom to work from home and flexible scheduling
• Company getaways and team-building activities

Work Environment and Company Culture

At blithequark, we pride ourselves on our strong company culture and commitment to our employees. We believe in providing a supportive and inclusive work environment that encourages growth, development, and innovation. As a remote employee, you will be an integral part of our team, and we will provide you with the tools and resources needed to succeed in your role.

How to Apply

If you are a motivated and customer-focused individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, and answer the following questions:

• Are you currently a resident of, or able to relocate to, Florida or Texas?
• What is your approximate typing speed in words per minute?

Conclusion

Join blithequark as a Chat Support Representative and become part of a dynamic and growing team. With a strong company culture, comprehensive benefits package, and opportunities for career growth and development, this is an exciting opportunity to take your customer service skills to the next level. Apply today and help us provide exceptional customer service to our customers across the United States.