Experienced Customer Success Associate for Student Loan Borrowers – Full-Time Remote Contractor Opportunity with blithequark

Introduction to blithequark

At blithequark, our mission is to empower the 45 million Americans burdened by student debt to save money through innovative, algorithm-based recommendations. By combining policy expertise and cutting-edge technology, we serve student loan borrowers across the country, striving to make a significant impact on one of the greatest challenges of our generation. As a Certified B Corporation, we are committed to helping all borrowers improve their financial health through better repayment strategies. Our founding team, backed by years of experience in public policy, law, consumer finance, and engineering, has recently raised our Series A and is supported by a team of world-class investors.

About the Role

As a member of our Borrower Success Team at blithequark, you will play a vital role in helping student loan borrowers navigate our tools and enroll in federal forgiveness and repayment programs. With comprehensive training and hands-on experience, you will quickly become an expert in the student loan landscape, serving as the first point of contact for our users. This remote, full-time contractor role offers the opportunity to work with a dynamic team for up to 5 months, with the possibility of extension or permanent hiring based on performance and company needs.

Key Responsibilities

• Understanding blithequark's product offerings and how they address borrowers' needs, ensuring you can effectively communicate the value of our services to our users.
• Engaging with borrowers via email and live chat, providing empathetic and clear support to help them achieve their financial goals.
• Reviewing and submitting applications for federal loan programs, ensuring accuracy and efficiency in the process.
• Proactively suggesting and implementing ideas and automations that can help scale the team, contributing to the growth and development of our Borrower Success Team.
• Collaborating with the product, design, and engineering teams to bring user feedback to life, creating new features and offerings that meet the evolving needs of our borrowers.
• Working closely with the Borrower Success Team to achieve team and company growth goals, aligning with our social mission to make a positive impact on the lives of our users.

Recommended Experience and Qualifications

We are seeking teammates with at least one year of relevant work experience, preferably in start-ups, finance (including financial aid or fintech), government programs, or customer support. A passion for applying your talents in a fast-paced startup environment to tackle a major social issue is essential. During the interview process, we will be evaluating key qualities in your experience and potential, including:

• Detail-oriented: The ability to understand and communicate complex program requirements, as well as manage internal systems and processes with accuracy.
• Fast learner: Demonstrated experience in quickly mastering new skills and knowledge areas, with a willingness to adapt to the evolving needs of our borrowers and our company.
• Clear communicator: The ability to field questions from borrowers with empathy, tact, and clarity, providing exceptional support and guidance.
• Excellent teammate: A collaborative mindset, with the ability to support and communicate effectively with your teammates, clearly conveying capacity and expectations.

Essential Skills and Competencies

To succeed in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a remote environment. You should be highly organized, with strong time management skills and the ability to prioritize tasks efficiently. A strong understanding of the student loan landscape and federal forgiveness and repayment programs is desirable, although not essential, as comprehensive training will be provided.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Success Associate, you will have the opportunity to develop a deep understanding of the student loan industry, as well as gain experience in customer support, product development, and team collaboration. Our comprehensive training program will equip you with the skills and knowledge necessary to succeed in this role, and our supportive team environment will provide you with the opportunity to learn from experienced professionals in the field.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive culture and mission-driven approach. Our team is built on a set of values that we strive to embody every day, including empathy, diversity, growth, determination, humility, and fun. We believe in fostering a positive and supportive work environment, where our team members can thrive and grow. As a remote team, we prioritize effective communication and collaboration, using a range of tools and technologies to stay connected and work together seamlessly.

Compensation, Perks, and Benefits

As a full-time contractor with blithequark, you can expect a competitive compensation package, as well as a range of perks and benefits designed to support your well-being and career growth. These may include professional development opportunities, flexible working arrangements, and access to a range of tools and resources to help you succeed in your role.

Conclusion

If you are a motivated and compassionate individual with a passion for making a positive impact on the lives of others, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Success Associate, you will play a vital role in helping us achieve our mission to empower student loan borrowers and make a meaningful difference in the world. Don't miss this chance to be part of a dynamic and mission-driven team – apply today and take the first step towards a rewarding and challenging career with blithequark!