Experienced Full-Time Work from Home Inbound Customer Service Representative - Flexible Scheduling and Growth Opportunities with blithequark

Join the blithequark Team: Where Flexibility Meets Opportunity

blithequark is seeking highly motivated and customer-focused individuals to join our team as Work from Home Inbound Customer Service Representatives. As a part of our dynamic team, you will have the opportunity to work from the comfort of your own home, providing exceptional customer service and support to our valued clients. If you're looking for a flexible and rewarding part-time job that fits your schedule, we encourage you to apply!

About blithequark

blithequark is a customer-centric business that supports warehousing, information technology, and contact centers. As an affiliate company of a leading multi-channel direct-marketing organization, we pride ourselves on providing top-notch services to our clients while fostering a supportive and inclusive work environment. Our company values the well-being of our employees and offers various benefits and programs to support their growth and development.

Job Summary

As a Work from Home Inbound Customer Service Representative with blithequark, you will be responsible for maintaining positive customer relations by addressing product-related concerns, taking orders, verifying information, tracking packages, and answering customer questions. This is a temporary/part-time role with flexible scheduling, offering the perfect opportunity for those looking to earn extra income or work on a seasonal basis.

Key Responsibilities:

• Provide exceptional customer service and support via phone, addressing product-related concerns and inquiries
• Take orders, verify information, track packages, and respond to customer questions in a timely and professional manner
• Navigate multiple systems and enter information using your keyboard, including function keys, while speaking with customers on the phone
• Work independently from home, meeting productivity and performance standards
• Participate in mandatory training sessions to ensure success in the role

Requirements:

Essential Qualifications:

• 18 years or older
• Reside in Alabama, Arkansas, Florida, Georgia, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, or Wisconsin
• High school diploma or equivalent required
• Excellent communication and customer service skills
• Ability to work independently and manage time effectively
• Reliable high-speed internet connection and a quiet, distraction-free workspace

Preferred Qualifications:

• Previous customer service experience
• Experience working in a call center or customer service environment
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and adapt to changing situations

Technical Requirements:

Preferred Computer Requirements:

• PC or Laptop with:
  • Current and supported MS Windows 10 or 11 Operating System
  • Processor: AMD Ryzen 2nd Generation or newer, or INTEL i-series 8th Generation or newer with 4 or more cores and 2018 or newer
  • 8GB RAM or installed memory
  • 10GB of Free Hard Disk Space
• Dedicated High Speed Internet:
  • Internet Download Speed: 10.0 MBPS
  • Internet Upload Speed: 5.0 MBPS
  • Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)
• Keyboard: Function Keys (F-Keys)
• Wired USB Headset
• Webcams are recommended (not required)
• Dual monitors recommended (not required)
• Minimum monitor size of 17+ inches recommended (not required)
• External mouse recommended (not required)

Minimum Computer Requirements:

• PC or Laptop with:
  • Current and supported MS Windows 10 or 11 Operating System
  • Processor: AMD 2.1GHZ or higher, or INTEL 1.8GHZ or higher, or INTEL 1.7GHZ or lower; must be i3, i5, i7, or Pentium with 4 or more cores and 2016 or newer
  • 4GB RAM or installed memory
  • 10GB of Free Hard Disk Space
• Dedicated High Speed Internet:
  • Internet Download Speed: 4.0 MBPS
  • Internet Upload Speed: 2.0 MBPS
  • Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)

Training Requirements:

• 1st Shift Training – 2 weeks (M-F), 8:30am-3:30pm
• 2nd Shift Training – 2 weeks (M-F), 5:00pm-11:00pm
• Weekend Training – 3 weekends (Sa-Su), 8:00am-4:00pm

What We Offer:

• Competitive hourly rate: $14.00 per hour plus upsell commission
• Additional shift premiums:
  • $0.50 per hour for shifts between 4:30 PM and midnight
  • $0.75 per hour for weekend shifts
• Flexible scheduling and work-from-home arrangement
• Paid training and employee discounts up to 50%
• Booster Discount Certificates to purchase company products for free
• Opportunity for career growth and professional development

Benefits and Perks:

• Performance-based pay and incentives
• Shift premium pay for 2nd, 3rd, and weekend shifts
• Holiday pay for employees returning for their fifth consecutive season
• Safety and attendance incentives
• Employee discounts and mini-stores
• Flexible work schedules

How to Apply:

If you're excited about joining our team and meeting the requirements, please submit your application through our website. We look forward to hearing from you and discussing this opportunity further!

Don't miss this chance to join a dynamic team and take the first step towards a rewarding career with blithequark!