**Experienced Customer Support Executive – B2B Client Services and Operations**

At blithequark, we're a dynamic and innovative technology company that's revolutionizing the way retailers connect with the youth market. As a featured company in The Sunday Times Tech Track 100 2020, we're proud of our achievements and committed to continued growth and innovation. Our mission is to deliver exceptional solutions that satisfy our consumers, drive ROI for our clients, and create an empowering workplace for our employees. **Equity, Diversity & Inclusion at blithequark** At blithequark, we're dedicated to fostering an inclusive, diverse, and respectful work environment. We believe that accountability plays a vital role in our company values, and we're committed to transparency and honesty in our ED&I efforts. Our ever-evolving culture is defined by our people, and we're passionate about creating a workplace where everyone feels valued and empowered. **Breaking Down Barriers** We recognize that traditional hiring practices can be barriers to entry for underrepresented groups. We don't believe you should have to tick every box to apply. We value your uniqueness and welcome applications from individuals who don't necessarily meet every requirement. If you need any adjustments to support your application, please don't hesitate to reach out to our Talent Team at [email protected]. **The Role** We're seeking an experienced Customer Support Executive to join our US offering team. As a key member of our support team, you'll be responsible for ensuring that our clients and brands have a seamless experience when utilizing our B2B services. Your primary responsibilities will include: * Ownership of internal support tasks, including media scheduling and offer management * Scheduling booked media campaigns, collecting assets, confirming booked dates, and sending approvals to brands * Dealing with offer management requests, such as scheduling boosted offers, creating additional offers, resolving code issues, and updating image offers * Ensuring that tasks are completed and adhering to agreed SLAs * Maintaining relationships with clients and communicating around booked media campaigns * Cross-collaborating with internal teams, including Design, Customer Success, and Advertising teams **The Ideal Candidate** We're looking for a highly organized and motivated individual with a passion for delivering exceptional customer support. If you have: * Experience working with B2B or B2C clients * Great time management and high organization skills * Experience working cross-collaboratively with internal teams * Experience working in a fast-paced environment * Desirable experience with Asana and Salesforce **Life at blithequark** We're proud of our unique company culture and benefits, which include: * Competitive salary * Unlimited holiday, allowing you to maintain a healthy work-life balance * Accredited 'Great Place To Work' company in three categories * Remote-first working environment, giving you the flexibility to work from anywhere * Flexi-time, including Flexi Friday, which allows you to finish at 1:30 pm * Focus on welfare, including gym memberships, wellness challenges, mental health first aiders, and health cash plans * Incredible partnership discounts for the biggest brands in the world * Commitment to personal development and career growth, including learning budgets, coaching workshops, and progression plans * £200 work-from-home set-up allowance to help you create a comfortable home office **Want to Know More?** Check out our career site for everything you need to know about starting a career with blithequark. We're committed to transparency and honesty in our hiring process, and we're excited to welcome you to our team. **Apply Now** If you're passionate about delivering exceptional customer support and want to be part of a dynamic and innovative company, please submit your application. We can only respond to shortlisted applicants due to the high volume of applications. By submitting your application, you agree that blithequark may collect your personal data for recruiting, global organization planning, and related purposes. Our Applicant Privacy Notice explains what personal information we collect, where we process it, our purposes for processing, and the rights you can exercise over our use of your personal information. Apply Job! Apply for this job