**Experienced Customer Support Agent – Tele-Recruiting and Donor Engagement**
Join blithequark, a leading organization in the healthcare industry, as a Customer Support Agent in our Tele-Recruiting and Donor Engagement team. As a key member of our team, you will play a vital role in supporting the defined goals for the Division by performing a variety of tele-recruiting functions. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
**About blithequark**
blithequark is a dynamic and innovative organization dedicated to making a positive impact in the lives of individuals and communities. Our team is passionate about delivering exceptional customer service and creating a culture of excellence. As a Customer Support Agent, you will be part of a collaborative and supportive environment that values teamwork, innovation, and continuous learning.
**Job Summary**
We are seeking an experienced Customer Support Agent to join our Tele-Recruiting and Donor Engagement team. As a key member of our team, you will be responsible for performing a variety of tele-recruiting functions, including contacting blood donors by telephone, scheduling appointments, and maintaining accurate records. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Perform a variety of tele-recruiting functions in support of the defined goals for the Division
* Contact blood donors by telephone using a dialer system to recruit for blood donation
* Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed, and to record outcomes of calls
* Schedule appointments while providing positive service experience to maximize donor show rates
* Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience
* Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals
* Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
* Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations, and to ensure sufficient donor availability
* May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply
* Respond to or transfer inbound calls to the appropriate party
* Perform other related duties as assigned
* May coordinate support of community and business donor groups to assure a positive image of the blithequark
**Qualifications**
* High school diploma or equivalent required
* Minimum one year of telemarketing, customer service, or call center experience is required
* Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs
* Excellent customer service and problem-solving skills required
* Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center
**Vaccination Requirement**
All new hires must be vaccinated against COVID-19 as a condition of employment. This means that all individuals working for blithequark must be fully vaccinated against COVID-19 by the start of their employment OR have begun the vaccination process prior to their start date. Upon being offered a position, individuals will be required to submit proof of vaccination.
**Training Schedule**
* Week 1: Training is in-house (Monday to Friday, 7:45 am to 4:30 pm)
* Week 2: Nesting/OJT (remote learning) at home (Monday to Friday, 10:00 am to 6:30 pm)
* Week 3: Continue Nesting/OJT (Monday to Thursday, 10:00 am to 6:30 pm)
* Week 3: Friday production (resume Sunday to Thursday schedule)
**Actual Work Schedule**
* Full-time: Sunday (11:30 am to 8:00 pm) and Monday to Thursday (12:00 pm to 8:30 pm)
**What We Offer**
* Competitive compensation package
* Comprehensive benefits program
* Opportunities for career growth and professional development
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance
* Flexible work arrangements (remote work options)
**How to Apply**
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website: Apply Job!
**Equal Employment Opportunity**
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals.
Apply for this job