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**Experienced Customer Support Agent – Tele-Recruiting and Donor Engagement**

Remote, USA Full-time Posted 2025-11-03
Join blithequark, a leading organization in the healthcare industry, as a Customer Support Agent in our Tele-Recruiting and Donor Engagement team. As a key member of our team, you will play a vital role in supporting the defined goals for the Division by performing a variety of tele-recruiting functions. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. **About blithequark** blithequark is a dynamic and innovative organization dedicated to making a positive impact in the lives of individuals and communities. Our team is passionate about delivering exceptional customer service and creating a culture of excellence. As a Customer Support Agent, you will be part of a collaborative and supportive environment that values teamwork, innovation, and continuous learning. **Job Summary** We are seeking an experienced Customer Support Agent to join our Tele-Recruiting and Donor Engagement team. As a key member of our team, you will be responsible for performing a variety of tele-recruiting functions, including contacting blood donors by telephone, scheduling appointments, and maintaining accurate records. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Perform a variety of tele-recruiting functions in support of the defined goals for the Division * Contact blood donors by telephone using a dialer system to recruit for blood donation * Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed, and to record outcomes of calls * Schedule appointments while providing positive service experience to maximize donor show rates * Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience * Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals * Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates * Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations, and to ensure sufficient donor availability * May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply * Respond to or transfer inbound calls to the appropriate party * Perform other related duties as assigned * May coordinate support of community and business donor groups to assure a positive image of the blithequark **Qualifications** * High school diploma or equivalent required * Minimum one year of telemarketing, customer service, or call center experience is required * Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs * Excellent customer service and problem-solving skills required * Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center **Vaccination Requirement** All new hires must be vaccinated against COVID-19 as a condition of employment. This means that all individuals working for blithequark must be fully vaccinated against COVID-19 by the start of their employment OR have begun the vaccination process prior to their start date. Upon being offered a position, individuals will be required to submit proof of vaccination. **Training Schedule** * Week 1: Training is in-house (Monday to Friday, 7:45 am to 4:30 pm) * Week 2: Nesting/OJT (remote learning) at home (Monday to Friday, 10:00 am to 6:30 pm) * Week 3: Continue Nesting/OJT (Monday to Thursday, 10:00 am to 6:30 pm) * Week 3: Friday production (resume Sunday to Thursday schedule) **Actual Work Schedule** * Full-time: Sunday (11:30 am to 8:00 pm) and Monday to Thursday (12:00 pm to 8:30 pm) **What We Offer** * Competitive compensation package * Comprehensive benefits program * Opportunities for career growth and professional development * Collaborative and supportive work environment * Recognition and rewards for outstanding performance * Flexible work arrangements (remote work options) **How to Apply** If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website: Apply Job! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals. Apply for this job    

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