**Experienced Part-Time Remote Customer Service Specialist – Healthcare and Insurance Support**

Are you a customer service professional with a passion for delivering exceptional care to patients and families? Do you thrive in a fast-paced environment where no two calls are ever the same? If so, we invite you to join blithequark's team as a Part-Time Remote Customer Service Specialist. As a key member of our Access Center team, you will play a vital role in providing top-notch support to our patients, healthcare providers, and facilities. **About blithequark** blithequark is a leading healthcare organization with a rich history of providing access to extraordinary care in over 145 locations across the Midwest region. Our team of over 600 doctors and advanced practice providers is dedicated to delivering exceptional patient satisfaction, quality healthcare, and improving the health and well-being of the communities we serve. As a remote customer service specialist, you will be part of a dynamic team that is committed to making a difference in the lives of our patients and families. **Responsibilities** As a Part-Time Remote Customer Service Specialist, you will be responsible for: * Navigating our electronic health record to obtain and validate historical information, capturing and documenting demographic and financial information, and maintaining accountability for accurate data entry. * Managing a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to the call and providing excellent customer service in a variety of situations. * Leveraging critical thinking with speed and accuracy to identify the reason for the call and take appropriate action based on caller need and acuity. * Scheduling patient visits based on complex provider preferences, verifying and updating insurance, and collecting and documenting demographics. * Maintaining proficiency in and sharing knowledge of insurance basics, MyChart, and appointment instructions, and communicating directly with providers to relay pertinent clinical information during after hours. * Managing calls within established performance and customer service standards, achieving targeted abandoned call rate, average speed of answer, and average transaction time. **Requirements** To be successful in this role, you will need: * A high school diploma or GED * 2-5 years of recent healthcare or customer service experience * Excellent communication and interpersonal skills * Ability to work in a constant state of alertness and in a safe manner * Proficiency in electronic health records and other job aids and resources * Strong critical thinking and problem-solving skills * Ability to work in a fast-paced environment with multiple priorities and deadlines **Preferred Qualifications** * Experience working in a healthcare setting or customer service environment * Familiarity with electronic health records and other healthcare software systems * Certification in customer service or a related field **Benefits and Compensation** As a remote customer service specialist with blithequark, you will enjoy a competitive compensation package, including: * A comprehensive benefits program, including medical, dental, vision, life insurance, and legal services * Disability insurance paid for by blithequark * Pension Plan and 403(b) Plan funded by blithequark * 401(k) plan with blithequark match * Tuition Assistance available on the first day * BJC Institute for Learning and Development * Health Care and Dependent Care Flexible Spending Accounts * Paid Time Off benefit combines vacation, sick days, holidays, and personal time * Adoption assistance **Work Environment and Culture** As a remote customer service specialist with blithequark, you will work in a dynamic and supportive environment that values teamwork, innovation, and customer satisfaction. Our team is committed to making a difference in the lives of our patients and families, and we are looking for individuals who share our passion and values. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional care, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. ```html

About blithequark

blithequark is a leading healthcare organization with a rich history of providing access to extraordinary care in over 145 locations across the Midwest region. Our team of over 600 doctors and advanced practice providers is dedicated to delivering exceptional patient satisfaction, quality healthcare, and improving the health and well-being of the communities we serve.

Responsibilities

• Navigates our electronic health record to obtain and validate historical information, capturing and documenting demographic and financial information, and maintaining accountability for accurate data entry.
• Manages a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to the call and providing excellent customer service in a variety of situations.
• Leverages critical thinking with speed and accuracy to identify the reason for the call and take appropriate action based on caller need and acuity.
• Schedules patient visits based on complex provider preferences, verifying and updating insurance, and collecting and documenting demographics.
• Maintains proficiency in and sharing knowledge of insurance basics, MyChart, and appointment instructions, and communicating directly with providers to relay pertinent clinical information during after hours.
• Manages calls within established performance and customer service standards, achieving targeted abandoned call rate, average speed of answer, and average transaction time.

Requirements

• A high school diploma or GED
• 2-5 years of recent healthcare or customer service experience
• Excellent communication and interpersonal skills
• Ability to work in a constant state of alertness and in a safe manner
• Proficiency in electronic health records and other job aids and resources
• Strong critical thinking and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines

Preferred Qualifications

• Experience working in a healthcare setting or customer service environment
• Familiarity with electronic health records and other healthcare software systems
• Certification in customer service or a related field

Benefits and Compensation

As a remote customer service specialist with blithequark, you will enjoy a competitive compensation package, including:

• A comprehensive benefits program, including medical, dental, vision, life insurance, and legal services
• Disability insurance paid for by blithequark
• Pension Plan and 403(b) Plan funded by blithequark
• 401(k) plan with blithequark match
• Tuition Assistance available on the first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays, and personal time
• Adoption assistance

Work Environment and Culture

As a remote customer service specialist with blithequark, you will work in a dynamic and supportive environment that values teamwork, innovation, and customer satisfaction. Our team is committed to making a difference in the lives of our patients and families, and we are looking for individuals who share our passion and values.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional care, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

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