Customer Success Specialist - Delivering Exceptional Tech Support in a Hybrid Environment at blithequark

Join blithequark: Empowering Safety and Security for Homes Everywhere

At blithequark, we're passionate about making a difference in people's lives by providing innovative home security solutions that bring peace of mind to our customers. As a leader in the home security industry, we're committed to putting our customers first and continually pushing the boundaries of what's possible. Our inclusive culture values every voice, and we're dedicated to creating a supportive environment where our team members can grow and thrive.

About Our Mission and Culture

blithequark is driven by a mission to ensure everyone feels safe and secure in their own homes. We believe in the power of teamwork and collaboration, and we're always looking for talented individuals who share our values and are eager to make a meaningful impact. Our flexible remote work options and commitment to work-life balance mean that you can enjoy a fulfilling career while maintaining a healthy personal life.

The Role: Customer Success Specialist

As a Customer Success Specialist at blithequark, you'll be the primary point of contact for our customers, providing top-notch support and ensuring that they have an exceptional experience with our products. This is a fantastic opportunity to join a dynamic team and play a key role in driving customer satisfaction and loyalty.

Key Responsibilities

• Deliver Exceptional Support: Provide phone and chat assistance, resolving customer inquiries efficiently to achieve first-call resolution and high customer satisfaction.
• Educate and Empower: Help customers understand their home security systems by providing clear, actionable troubleshooting guidance and support.
• Drive Innovation: Collaborate with cross-functional teams to identify opportunities for process improvements that enhance the customer experience.
• Gather Insights: Collect and analyze customer feedback to inform product development and service enhancements.
• Stay Informed: Keep up-to-date with product updates, industry trends, and emerging technologies to ensure you're providing the best possible support to our customers.

Essential Qualifications

• 2+ years of experience in customer service or technical support, with a proven track record of resolving customer inquiries effectively.
• Strong understanding of consumer electronics, particularly in the home security industry.
• Eager to learn new products and features, with a keen interest in technology and home security.
• Approachable, empathetic, and a good listener, with strong oral and written communication skills.
• Ability to contribute to an inclusive environment by respecting differences and fostering curiosity among team members.
• A genuine passion for helping others, backed by knowledge of customer service metrics (NPS, CSAT, QA, oFCR).

Preferred Qualifications

• 1-2 years of experience in a technology-driven industry that requires troubleshooting skills, such as consumer electronics or home security.

What We Offer

At blithequark, we're committed to providing a comprehensive benefits package that supports the well-being and career growth of our team members. Here are just a few of the benefits you can expect:

• Competitive Salary: $20 - $21 per hour, depending on experience.
• Flexible Hybrid Schedule: Enjoy a flexible schedule with shift differentials for nights and weekends, and the option to work from home or in our office.
• Paid Time Off: Take advantage of paid holidays, including Christmas Day, New Year's Day, and Thanksgiving, plus additional floating holidays.
• Health Benefits: Comprehensive medical and dental coverage to keep you and your family healthy, along with an Employee Stock Purchase Plan to help you invest in your future.
• Career Development: Ongoing training and growth opportunities to advance your career and achieve your professional goals.

Additional Requirements

To be eligible for this role, you must be able to obtain certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for a national and Virginia criminal records search.

Our Values

At blithequark, we're guided by a set of core values that define our culture and inform our decision-making. These values include:

• Customer Obsessed: Building deep empathy for our customers and developing strong, long-term relationships with them.
• Aim High: Challenging ourselves and others to raise the bar and achieve excellence.
• No Ego: Embracing a "no job too small" attitude, and maintaining an open, inclusive, and humble style.
• One Team: Fostering a highly collaborative approach to achieving success.
• Lift As We Climb: Investing in the development of others and helping them succeed.
• Lean & Nimble: Working with agility and efficiency to experiment and innovate in an often-ambiguous environment.

Join Our Team

If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity to join our team at blithequark. As an equal opportunity employer, we're committed to diversity and inclusion, and we welcome applications from qualified candidates who share our values and are eager to make a meaningful impact.

Don't miss this chance to be part of a dynamic team that's shaping the future of home security. Apply now and take the first step towards a rewarding career at blithequark!