Customer Service Representative India - Pune Reimagined as Settlement and Reconciliation Specialist at blithequark

Unlock Your Potential as a Settlement and Reconciliation Specialist at blithequark

At blithequark, we're on a mission to revolutionize the energy landscape, making it cleaner and more efficient for millions worldwide. As a global energy leader, we're tackling complex challenges head-on, striving to achieve a net-zero future by 2050 or sooner. Join our dynamic Finance Team as a Settlement and Reconciliation Specialist and be part of a world-class team driving meaningful change.

About blithequark and the Energy Industry

blithequark is at the forefront of the energy sector, committed to delivering innovative solutions that power our daily lives. As the world shifts towards a low-carbon economy, we're playing a pivotal role in shaping the future of energy. Our diverse team of experts is dedicated to making energy cleaner, better, and more accessible. By joining blithequark, you'll be part of a forward-thinking organization that's redefining the energy landscape.

Job Purpose: Settlement and Reconciliation Specialist

As a Settlement and Reconciliation Specialist, you'll be responsible for overseeing credit card settlements, ensuring accurate payments to sites via the reconciliation process. This critical role requires strong attention to detail, business acumen, and the ability to identify improvement opportunities. You'll serve as a liaison between the GBS and third-party support providers, working collaboratively with cross-functional teams to resolve issues related to credit card support and reconciliation.

Key Accountabilities

• Manage relationships with the Credit Card Helpdesk, third-party credit card support providers, field operations, jobbers, and other retail sites, as well as blithequark Credit Card Operations
• Ensure timely communication and resolution for daily and partner concern requests
• Record SAP financial adjustments impacting sites
• Investigate manual claim inquiries related to settlement and implement processes with vendors for resolution
• Collaborate with the Lead Billing Specialist to resolve reconciliation issues for credit card customer offer initiatives

Essential Qualifications and Experience

To excel as a Settlement and Reconciliation Specialist at blithequark, you'll need:

• A Bachelor's degree or equivalent experience
• Proficient experience with Microsoft Office Suite Applications
• At least two years of experience in a business-to-business (B2B) account management environment, working with financial entries, debits/credits, and reconciliations
• 1-2 years of SAP experience
• Validated abilities to handle a high volume of service requests daily using Seibel or CRM tracking tools
• Accurate data entry and detail-oriented

Preferred Skills and Competencies

To succeed in this role, you'll need to possess:

• Agility core practices
• Analytical thinking
• Business process improvement skills
• Commercial acumen
• Effective communication and conflict management skills
• Creativity and innovation
• Customer-centric thinking and customer experience management
• Digital fluency
• Resilience and adaptability
• Sustainability awareness and action
• Understanding emotions and workload prioritization

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to your professional growth and development. As a Settlement and Reconciliation Specialist, you'll have opportunities to:

• Develop your skills in financial management, reconciliation, and credit card processing
• Enhance your analytical and problem-solving abilities
• Improve your communication and collaboration skills
• Gain insights into the energy industry and blithequark's operations
• Take on new challenges and responsibilities as you grow in your role

Work Environment and Company Culture

At blithequark, we pride ourselves on a culture that values diversity, inclusivity, and innovation. As a hybrid office/remote worker, you'll enjoy:

• Flexible working arrangements
• A collaborative and dynamic work environment
• Opportunities for professional growth and development
• A diverse and inclusive community
• Access to cutting-edge technology and tools

Compensation, Perks, and Benefits

blithequark offers a comprehensive compensation package, including:

• Competitive salary and benefits
• Opportunities for career advancement and professional growth
• A dynamic and inclusive work environment
• Flexible working arrangements
• Access to training and development programs

Join blithequark: Be Part of a Revolutionary Journey

If you're a motivated and detail-oriented professional looking to make a meaningful impact in the energy industry, we encourage you to apply for the Settlement and Reconciliation Specialist role at blithequark. Take the first step towards a rewarding career with a global energy leader that's shaping the future of energy.

blithequark is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from candidates with diverse backgrounds and perspectives.