Experienced Provider Customer Service Call and Chat Representative – Healthcare Support and Advocacy Expert – Remote Opportunity in Dublin, OH

Introduction to blithequark

At blithequark, we are dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, and we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

As a leader in the healthcare industry, blithequark is seeking a highly skilled and compassionate Provider Customer Service Call and Chat Representative to join our team. In this role, you will have the opportunity to make a positive impact on the lives of millions of people, working closely with healthcare providers to resolve issues and answer questions in a timely and professional manner.

Job Overview

The Provider Customer Service Call and Chat Representative will be responsible for supporting providers who care for our members, providing responses to questions and resolving issues via phone call or concurrent chat. This is a full-time, 40-hour per week position, with a schedule that includes working any 8-hour shift between 11:35 AM and 8:05 PM EST, Monday through Friday. Occasional overtime, weekends, and holidays may be required.

We offer 10 weeks of paid on-the-job training, with 100% attendance required and no PTO during training. Our training program is designed to equip you with the knowledge and skills necessary to succeed in this role, and we are committed to providing ongoing support and development opportunities to help you grow and advance in your career.

Primary Responsibilities

• Serve as an advocate for providers, demonstrating accountability and ownership to resolve issues in a timely and professional manner
• Provide exceptional customer service to healthcare professionals, including physician offices, clinics, and billing offices, via phone call or concurrent chat
• Quickly and appropriately triage contacts from healthcare professionals, identifying and resolving issues in a efficient and effective manner
• Research and dissect complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls or messages
• Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
• Utilize strong multitasking skills to navigate multiple systems and extract necessary information to resolve and avoid issues across multiple lines of business
• Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool to aid in faster resolution

Required Qualifications

• High School Diploma or equivalent work experience
• Must be 18 years of age or older
• 1 year of customer service experience, with a focus on analyzing and solving customer concerns
• Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• Ability to type at a speed of 35-40 words per minute, with an accuracy of 90%
• Ability to work any full-time, 8-hour shift between 11:35 AM and 8:05 PM EST, Monday through Friday, with occasional overtime, weekends, and holidays as required

Preferred Qualifications

• Experience in a related environment, such as an office, call center, or customer service role, with a focus on using phones and computers as primary job tools
• Prior healthcare experience and knowledge of healthcare terminology

Telecommuting Requirements

• Reside within a 60-mile commutable distance of 5900 Parkwood Place, Dublin, OH 43016
• Ability to keep all company-sensitive documents secure
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

• Ability to multitask, including the ability to type in multiple conversations
• Ability to resolve calls and messages, avoiding escalated complaints
• Time management skills
• Emotional intelligence and empathy
• Active listening and comprehension
• Excellent written communication skills
• Demonstrated problem-solving, organization, and interpersonal skills
• Demonstrated experience with consistently achieving quality and productivity standards

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Provider Customer Service Call and Chat Representative, you will have access to ongoing training and development programs, as well as opportunities to advance in your career. We believe in promoting from within and are dedicated to helping our employees achieve their career goals.

Our comprehensive training program is designed to equip you with the knowledge and skills necessary to succeed in this role, and we offer a range of development opportunities, including mentorship programs, leadership development, and education assistance. We are committed to helping you grow and advance in your career, and we believe that our employees are our greatest asset.

Work Environment and Company Culture

At blithequark, we are dedicated to creating a positive and inclusive work environment that values diversity and promotes equality. We believe that everyone deserves the opportunity to live their healthiest life, and we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Our company culture is built on a foundation of respect, empathy, and compassion, and we are committed to creating a workplace that is welcoming and inclusive to all employees. We believe in promoting a healthy work-life balance and offer a range of benefits and perks to support our employees' physical and mental well-being.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a comprehensive benefits program, paid time off, and opportunities for advancement. We believe in recognizing and rewarding our employees for their hard work and dedication, and we offer a range of perks and benefits to support their physical and mental well-being.

Our benefits program includes medical, dental, and vision coverage, as well as a 401(k) retirement plan and education assistance. We also offer a range of wellness programs, including fitness classes, mental health resources, and employee assistance programs. We believe in promoting a healthy work-life balance and are committed to supporting our employees' overall well-being.

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and making a positive impact on the lives of others, we encourage you to apply for this exciting opportunity. As a Provider Customer Service Call and Chat Representative at blithequark, you will have the opportunity to work with a talented team of professionals who are dedicated to making a difference in the lives of millions of people.

Don't miss out on this opportunity to join a dynamic and growing company that is committed to promoting diversity, equity, and inclusion. Apply today to become a part of the blithequark team and start making a positive impact on the lives of others.