Experienced Customer Support Coordinator for Omnichannel Environment – Temporary Full-Time Opportunity with blithequark

Introduction to blithequark

At blithequark, we are on a mission to revolutionize the way people experience hearing care. Leveraging the power of telemedicine, we aim to provide convenient, personalized, and affordable hearing solutions to millions of individuals worldwide. As a leader in the direct-to-consumer hearing care space, we have made significant strides in just three years, thanks to the backing of our parent company and the expertise of our partners. Our team is driven by a passion for innovation, a commitment to excellence, and a dedication to making a positive impact on people's lives.

About Our Team

We are a diverse and dynamic group of individuals who share a common goal: to empower people with hearing loss to connect with their world. Our team includes talented thinkers, creators, and doers from various backgrounds, including actors, sommeliers, top-chefs, dancers, black belts, filmmakers, and many more. We value collaboration, compassion, and creativity, and we strive to create an environment that is supportive, inclusive, and inspiring.

About the Role

We are seeking an experienced Customer Support Coordinator to join our team at blithequark. As a remote Customer Support Coordinator, you will play a vital role in our mission to provide exceptional customer care and support to our clients. You will be responsible for handling inbound customer inquiries, resolving issues, and providing timely and effective solutions in an omnichannel support environment. This is a temporary full-time position with the possibility of extension or conversion to permanent employment.

Key Responsibilities

• Provide efficient and friendly assistance to customers via phone, email, live chat, and other channels
• Complete administrative tasks, including scheduling and rescheduling appointments, processing orders, and handling customer complaints
• Develop and maintain a working knowledge of our products and services to provide Level 1 Product Support information to customers
• Route customers' support needs to the appropriate teams and ensure seamless coordination
• Contribute to the achievement of departmental performance KPIs and productivity benchmarks
• Ensure customer privacy and security by following policies and procedures related to customer verification, data security, and compliance requirements
• Embodify the blithequark culture and values in all internal and external interactions

Essential Qualifications

• 1+ years of experience in a high-volume call center environment or providing remote customer support
• Strong written and verbal communication skills, with a friendly and professional tone
• Demonstrated ability to de-escalate and preempt customer frustration, fostering positive experiences and resolutions
• Intermediate to advanced computer skills and familiarity with support software (Salesforce experience a plus)
• Ability to work independently and efficiently in a fast-paced, high-touch support environment
• Strong written and verbal communication skills, with the ability to read, write, speak, and comprehend English effectively
• Proficiency in Spanish is preferred

Preferred Qualifications

• Experience working in a customer-facing role, with a focus on providing exceptional customer service
• Knowledge of hearing care products and services, or a willingness to learn
• Experience with omnichannel support software and technology
• Ability to work in a team environment, with a focus on collaboration and mutual support

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Support Coordinator, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You will be able to learn from experienced colleagues, participate in training and development programs, and take on new challenges and responsibilities as you grow in your role.

Work Environment and Company Culture

Our team at blithequark is passionate, creative, and dedicated to making a positive impact on people's lives. We value diversity, inclusivity, and collaboration, and we strive to create an environment that is supportive, inspiring, and fun. As a remote Customer Support Coordinator, you will be able to work from the comfort of your own home, with the flexibility to manage your schedule and workload effectively.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with an hourly rate of $20.00 to $24.00. As a temporary full-time employee, you will be eligible for benefits, including paid time off, holidays, and access to our employee assistance program. We also offer opportunities for professional growth and development, with a focus on promoting from within and supporting the career aspirations of our team members.

Conclusion

If you are a motivated and customer-focused individual with a passion for providing exceptional support and care, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Support Coordinator, you will be able to make a positive impact on people's lives, develop your skills and knowledge, and grow in a dynamic and supportive environment. Don't miss out on this chance to join our team and be part of a mission that is changing the way people experience hearing care.

To apply, please submit your application, including your resume and a cover letter, and indicate your availability to work one of the following schedules:

• A: Mon, Tue, Wed, Fri: 8 am - 4 pm (ET); Sat: 10 am - 6 pm (ET)
• B: Mon, Tue, Wed, Fri: 9 am - 5 pm (ET); Sat: 10 am - 6 pm (ET)
• C: Mon, Tue, Thurs, Fri: 9 am - 5 pm (ET); Sat: 10 am - 6 pm (ET)
• D: Mon, Tue, Thurs, Fri: 10 am - 6 pm (ET); Sat: 10 am - 6 pm (ET)
• E: Mon, Tue, Wed, Thurs, Fri: 8 am - 4 pm (ET)
• F: Mon, Tue, Wed, Thurs: 11 am - 7 pm (ET); Sat: 10 am - 6 pm (ET)

blithequark is an equal opportunity employer and participates in E-Verify. We are committed to diversity, inclusivity, and equal employment opportunities for all applicants and employees.