Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences through Superior Sales and Service Skills

Welcome to blithequark

At blithequark, we empower people to live, work, and play by connecting them to what brings them joy. We drive innovation, creativity, and impact in the world, and our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and celebration, lifting our communities and building trust in how we show up, everywhere and always. If you're looking for a career where you can share your ideas freely, learn, grow, and thrive, you're in the right place.

About the Role

As a Customer Sales and Service Representative at blithequark, you'll deliver an exceptional customer experience to go along with America's fastest and most reliable network. With your superior sales and customer service skills and excitement for technology, you'll be the go-to person for customers who have questions or issues. You'll be doing work that matters alongside other talented people, transforming the way people, businesses, and things connect with each other.

Key Responsibilities

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about blithequark products and services
• Verifying service order accuracy and completeness and making corrections/changes as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

You're a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You take a deep interest in learning about your customers, business challenges, and industry trends. You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities. Your empathy and communication skills make it possible for you to diffuse sensitive situations, and you take real ownership of customer concerns, driven to provide exceptional customer service.

Essential Qualifications

• Related Associate Degree or 2+ years' relevant experience
• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

Preferred Qualifications

• Proven track record of meeting sales goals and building strong customer relationships
• Experience working in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills

Career Growth and Learning Benefits

At blithequark, we're committed to helping you grow and develop in your career. You'll have access to training and development programs, mentorship opportunities, and a supportive team environment that encourages learning and innovation. We believe in promoting from within, so you'll have opportunities to advance in your career and take on new challenges.

Work Environment and Company Culture

Our company culture is built on a foundation of inclusivity, diversity, and respect. We believe that everyone deserves to feel valued, connected, and empowered to reach their potential and contribute their best. We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

Compensation and Benefits

We offer a competitive compensation package that includes a salary range of $577.00 to $1,775.00 weekly, depending on your location and confirmed job-related skills and experience. You'll also be eligible for our award-winning total rewards package, which includes health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance.

Conclusion

If you're looking for a career where you can make a real difference, grow and develop as a professional, and be part of a dynamic and inclusive team, we encourage you to apply for this exciting opportunity at blithequark. Don't miss out on the chance to join our team and start delivering exceptional customer experiences today!