Experienced Technical Support and Customer Service Representative - Remote Night Shift Opportunity with Blithequark

Introduction to Blithequark

At blithequark, we pride ourselves on being a forward-thinking, global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. As a company that consistently earns awards such as "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth," we are dedicated to providing exceptional customer experiences and tech-powered innovation to the world's best-known brands. Our diverse team of over 70 countries is united in our mission to deliver outstanding service, and we are now seeking talented individuals to join our team as Technical Support and Customer Service Representatives - Remote Night Shift.

About the Role

As a Technical Support and Customer Service Representative - Remote Night Shift at blithequark, you will have the opportunity to work from the comfort of your own home, providing top-notch customer service support and resolving routine problems and questions regarding our clients' products and services. This is a fantastic chance to reimagine your career journey, develop new skills, and make lifelong friends with like-minded individuals who share your passion for delivering exceptional customer experiences.

Key Responsibilities

• Provide inbound customer support using a call flow guide, ensuring prompt and effective resolution of customer inquiries and issues.
• Resolve technical issues related to hardware, software, and client products, utilizing your problem-solving skills and technical knowledge to deliver expert solutions.
• Track, document, and retrieve information in databases, maintaining accurate records and ensuring seamless communication with customers and internal teams.
• Maintain broad knowledge of client products and services, including smartphones, tablets, computers, and wearables, with familiarity with iOS and/or MacOS, or comparable technology preferred.
• Offer additional products and services to customers, identifying opportunities to upsell and cross-sell, and promoting blithequark's portfolio of solutions.
• Deliver expert customer experiences with a smile, ensuring that every interaction is positive, professional, and memorable.

Essential Qualifications

To succeed in this role, you will need to possess the following essential qualifications:

• Strong focus on building customer relationships and delivering exceptional customer experiences.
• 1+ year of customer service experience, with technical support experience preferred.
• Ability to work an evening or overnight schedule, with flexibility to adapt to changing business needs.
• High school diploma or GED, with a strong foundation in computer navigation skills and PC knowledge.
• Quiet, distraction-free environment to work from home, with high-speed internet (no wireless/hotspots or satellite) and a smartphone.
• Proficiency in fast-paced multi-tasking, with eagerness to learn new technologies and strong problem-solving skills.

Preferred Qualifications

In addition to the essential qualifications, the following preferred qualifications will be advantageous:

• Technical support experience, with familiarity with hardware, software, and client products.
• Experience working in a remote or virtual environment, with ability to self-motivate and work independently.
• Strong computer navigation skills, with ability to learn new software applications and systems.
• Excellent communication and interpersonal skills, with ability to build strong relationships with customers and internal teams.

Career Growth and Development

At blithequark, we are committed to investing in our people, providing opportunities for career growth and development, and supporting our employees in achieving their full potential. As a Technical Support and Customer Service Representative - Remote Night Shift, you will have access to:

• Paid training and performance-based incentives, to help you develop new skills and achieve your goals.
• Lucrative employee referral bonus opportunities, to recognize and reward your contributions to our team.
• Registered Retirement Savings Plan, paid PTO and holidays, medical, dental, and vision insurance, and a comprehensive Employee Assistance Program (EAP), to support your well-being and financial security.
• Mentorship programs, to guide and support your career journey and provide opportunities for growth and development.
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support, to promote a culture of inclusivity and social responsibility.

What We Offer

In addition to a competitive salary and benefits package, blithequark offers a range of perks and benefits, including:

• Flexible working hours, to support your work-life balance and provide flexibility and autonomy.
• Opportunities for career advancement, to help you achieve your career goals and aspirations.
• Collaborative and dynamic work environment, to foster a sense of community and teamwork.
• Recognition and reward programs, to recognize and reward your contributions and achievements.
• Comprehensive training and development programs, to support your growth and development.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer experiences, we encourage you to apply for the Technical Support and Customer Service Representative - Remote Night Shift role at blithequark. Join our team of game-changers and be part of a company that is dedicated to making a positive impact on the world. Apply today and discover why blithequark is the employer of choice for over 440,000 employees worldwide.

How to Apply

To apply for this exciting opportunity, please submit your application, including your resume and a cover letter, outlining your experience, skills, and qualifications. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.