Experienced Full Stack Customer Service Specialist – Client Solutions and Support at Blithequark, Starting at $19/hr, Gray, TN - Hiring for December!

About Blithequark and Our Industry

Blithequark is a leading organization dedicated to delivering exceptional client experiences and innovative solutions across various platforms. Our Customer Service team plays a vital role in ensuring that our clients receive top-notch support and service. We are seeking a highly skilled and motivated Customer Service Specialist to join our team at our state-of-the-art facility in Johnson City, TN. This is an excellent opportunity to launch your career in customer service and grow with a dynamic organization.

Job Summary

As a Customer Service Specialist at Blithequark, you will be responsible for assisting with customer service inquiries and providing solutions based on client needs. You will analyze the best course of action to resolve client issues and work closely with our Customer Service function to ensure seamless communication and issue resolution. This is an entry-level position that requires excellent communication skills, technical abilities, and a passion for delivering exceptional client experiences.

Key Responsibilities

• Assist with evaluating and resolving service inquiries from clients across different platforms, including phone, email, and chat.
• Effectively use various computer systems to complete assigned tasks and address account inquiries.
• Develop and maintain working knowledge of specific groups of Blithequark products and services.
• Analyze and identify potential risks and identify solutions that meet client needs.
• Complete assigned tasks in an accurate and efficient manner.
• Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations.
• Fulfilling clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for Blithequark's reputation and safeguarding Blithequark, its clients, and assets.

Essential Qualifications

• 1-3 years' work experience in a related role, preferably in customer service or a similar field.
• Proficient in Microsoft Office and Windows Operating Systems.
• Demonstrated experience solving customer service inquiries.
• Effective verbal and written communication skills.
• Ability to work in a fast-paced environment.
• Excellent technical and data entry skills, including the utilization of a 10-key touchpad.
• Proven ability to navigate multiple systems and customer service platforms concurrently.
• High School diploma or equivalent required.

Preferred Qualifications

• Previous experience working in a call center or customer service environment.
• Familiarity with customer relationship management (CRM) software and other customer service tools.
• Experience working with diverse client bases and resolving complex issues.

What We Offer

At Blithequark, we are committed to providing our employees with a supportive and dynamic work environment. Here are some of the benefits and perks we offer:

• Competitive rates starting at $19/hr.
• Day 1 Health Benefits.
• State-of-the-art facility with the latest technology and amenities.
• Flexible Work Strategies, including our Home Office Program.
• Collaborative team environment.
• 401(k) match.
• Tuition Reimbursement.
• Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
• Medical, dental, and vision coverage.
• Life, accident, and disability insurance.
• Wellness programs.

Career Growth Opportunities and Learning Benefits

At Blithequark, we believe in investing in our employees' growth and development. We offer various training programs, mentorship opportunities, and career advancement paths to help you achieve your professional goals.

Work Environment and Company Culture

Our state-of-the-art facility in Johnson City, TN, is designed to provide a comfortable and productive work environment. We foster a collaborative and inclusive culture that values diversity, equity, and inclusion. Our employees are our greatest asset, and we strive to create a workplace where everyone feels valued, respected, and empowered to succeed.

How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your resume and a cover letter outlining your qualifications and experience.

Blithequark is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Don't miss this chance to join our dynamic team and start your career with Blithequark! Apply today and take the first step towards a fulfilling and rewarding career in customer service.