**Job Title:** Experienced Chat Support Associate – Delivering Exceptional Customer Experiences for Veterinary Professionals at blithequark
**Job Description:**
About blithequark
At blithequark, we're revolutionizing the way veterinary professionals interact with their supply ordering needs through our innovative Vetcove platform. As a leading provider of cutting-edge solutions for the veterinary industry, we're committed to delivering exceptional customer experiences that exceed our users' expectations. Our team of passionate professionals is dedicated to empowering veterinary professionals to make informed purchasing decisions and streamline their critical processes.Job Summary
We're seeking an experienced Chat Support Associate to join our vibrant community of veterinary professionals at blithequark. As a key member of our support team, you'll play a pivotal role in ensuring a positive and delightful day-to-day experience for every user leveraging our platform. If you're a proactive self-starter with excellent written and verbal communication skills, and a passion for delivering exceptional customer experiences, we'd love to hear from you!Key Responsibilities
As a Chat Support Associate at blithequark, you'll be responsible for:- Engaging with our vibrant community of veterinary professionals through live chats, phone calls, emails, internal discussion boards, and platform demos to provide an excellent experience on our platform.
- Providing timely and effective support to resolve user queries and issues, ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs.
- Collaborating with cross-functional teams to help evolve our platform and improve user experiences.
- Developing and maintaining a deep understanding of our platform, its features, and its benefits to provide expert-level support to our users.
- Staying up-to-date with industry trends, best practices, and new technologies to continuously improve our support services and user experiences.
- Participating in ongoing training and development programs to enhance your skills and knowledge, ensuring you're equipped to provide exceptional support to our users.
Requirements
To be successful in this role, you'll need:- At least 1 year of relevant customer-facing work experience, preferably in a tech or start-up environment.
- A 2-year Associate's Degree or a 4-year College Degree from an accredited institution.
- Excellent written and verbal communication skills, with the ability to articulate complex ideas in a clear and concise manner.
- Experience in chat support is strongly preferred, but not required.
- Patience and compassion when handling difficult situations, with a strong desire to help our customers succeed.
- The ability to adapt quickly and manage many concurrent responsibilities, with a strong focus on prioritization and time management.
- A positive attitude, a one-for-all team mentality, and excellent collaboration skills, with a willingness to work collaboratively with cross-functional teams.
Essential Skills and Competencies
To excel in this role, you'll need to possess:- Excellent communication and interpersonal skills, with the ability to build strong relationships with our users and internal stakeholders.
- Strong problem-solving and analytical skills, with the ability to troubleshoot complex issues and provide effective solutions.
- Proficiency in using chat platforms, such as Intercom, and other customer support tools.
- Strong technical skills, with the ability to learn and adapt to new technologies and platforms.
- A strong desire to learn and grow, with a willingness to take on new challenges and responsibilities.
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our employees grow and develop their careers. As a Chat Support Associate, you'll have access to:- Ongoing training and development programs, including workshops, webinars, and online courses.
- Regular feedback and coaching from your manager and peers, to help you improve your skills and performance.
- Opportunities to take on new challenges and responsibilities, with a clear career path for advancement.
- A collaborative and supportive work environment, with a focus on teamwork and open communication.
Work Environment and Company Culture
As a remote employee, you'll have the flexibility to work from anywhere within the USA, with a 100% remote work arrangement. Our company culture is built on a foundation of:- Collaboration and teamwork, with a focus on open communication and mutual respect.
- Continuous learning and growth, with a commitment to ongoing training and development.
- Flexibility and work-life balance, with a focus on supporting our employees' well-being and happiness.
- Fun and camaraderie, with regular team events and social activities.
Compensation, Perks, and Benefits
As a Chat Support Associate at blithequark, you'll enjoy:- A competitive salary and benefits package, including medical, dental, and vision insurance.
- A 401(k) plan with automatic contributions, to help you save for your future.
- An employee referral program, with incentives for successful referrals.
- An at-home office setup, to support your remote work arrangement.
- Bi-annual company retreats, to bring our team together and celebrate our successes.
- An open vacation policy, to support your work-life balance and well-being.
- Equity in blithequark, to give you a stake in our company's success.
- Monthly team events, to foster a sense of community and camaraderie.