Experienced Remote Customer Service Representative - Call Center Operations at blithequark

Join blithequark's Remote Customer Service Team and Make a Difference

At blithequark, we're committed to delivering exceptional customer experiences and building lasting relationships with our clients. As a leading player in the industry, we're now seeking a highly skilled and dedicated Customer Service Representative to join our remote call center team. If you're passionate about providing top-notch service, working in a dynamic environment, and being part of a talented team, we want to hear from you!

About blithequark and the Role

blithequark is a renowned organization that values its customers and strives to provide them with the best possible support. As a Customer Service Representative, you will be the primary point of contact for our clients, addressing their inquiries, resolving issues, and ensuring their satisfaction. This is a fantastic opportunity to work with a reputable company, develop your skills, and advance your career in a remote setting.

Key Responsibilities

• Handle inbound and outbound calls to advise members on benefits, providing clear and concise information to address their needs.
• Respond to and own consumer inquiries and issues, resolving them efficiently and effectively.
• Provide education and status updates on previously submitted documents and requests, ensuring customers are informed and up-to-date.
• Meet performance goals established for the position, focusing on efficiency, call quality, customer satisfaction, first call resolution, and attendance.
• Maintain a high level of professionalism and empathy when interacting with customers, ensuring a positive experience.

Essential Qualifications

• 1 year of customer service experience with the same company, demonstrating a proven track record of delivering excellent service.
• Excellent communication and multitasking skills, with the ability to handle multiple calls and tasks simultaneously.
• High School diploma or equivalent, with a strong foundation in customer service principles.
• Ability to clear background check, ensuring compliance with company requirements.

Preferred Qualifications

• Call Center experience, with a deep understanding of call center operations and best practices.
• Previous Sales or Benefits Experience, providing a valuable background in handling customer inquiries and resolving issues.
• Bilingual skills in Spanish and English, with the ability to communicate effectively with a diverse customer base.

Skills and Competencies

To succeed in this role, you'll need to possess:

• Empathy and good listening skills, with the ability to understand and address customer concerns.
• Strong problem-solving skills, with the ability to resolve issues efficiently and effectively.
• Adaptability and flexibility, with the ability to adjust to changing priorities and circumstances.
• Technical skills, with proficiency in using call center software and technology.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills. As a Customer Service Representative, you'll have access to:

• Ongoing training and development programs, designed to enhance your customer service skills and knowledge.
• Career advancement opportunities, with the potential to move into leadership roles or specialize in a particular area.
• A supportive and collaborative work environment, where you'll be encouraged to learn and grow.

Work Environment and Company Culture

As a remote employee, you'll enjoy the flexibility and convenience of working from home. At blithequark, we value our employees' well-being and strive to create a positive and inclusive work culture. You'll be part of a talented team that is passionate about delivering exceptional customer experiences and making a difference.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A pay rate of $17/hour, with the potential to earn $18/hour if you're bilingual in Spanish and English.
• A temp-to-hire position, providing a pathway to permanent employment.
• A range of benefits, including opportunities for career growth and development.

Why Join blithequark?

At blithequark, we're passionate about delivering exceptional customer experiences and building lasting relationships with our clients. We're committed to creating a positive and inclusive work culture, where our employees can thrive and grow. If you're looking for a challenging and rewarding role, with opportunities for career advancement and personal growth, we want to hear from you!

Don't miss this opportunity to join our talented team and make a difference. Apply now to become a Customer Service Representative at blithequark!

Location: Remote - Must live 50 miles or less from 64118 in KS/MO.

Hours: Variety of shifts available - Must be flexible.

To apply, please submit an updated resume to [email protected] for immediate review.

blithequark is an equal opportunity employer, committed to evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.