Experienced Customer Service Representative - Connecting People and Uniting the World at blithequark

Join the Team That's Revolutionizing the Aviation Industry

At blithequark, we're on a mission to become the best airline in the history of aviation. Our shared purpose - Connecting people and uniting the world - is about more than just transporting people from one place to another. It's about creating a global community that's diverse, inclusive, and full of opportunities. As a leading organization with hundreds of locations worldwide, we have a unique responsibility to uplift and provide possibilities in the places where we work, live, and fly. And we can only achieve this with a talented and dedicated team.

About the Role

As a Customer Service Representative at blithequark, you'll be the face of our company, crafting meaningful connections with our customers and creating an environment where everyone feels welcome, valued, and respected. You'll work with our domestic and international customers in our lobbies and at gates, assisting them with ticketing and luggage, greeting them as they start and end their journey, and doing it with a smile. Your goal will be to provide a pleasant, professional, confident, and insightful experience that makes their travel memorable.

Key Responsibilities

• Interacting with customers in a kind and helpful manner to craft memorable experiences and build customer loyalty
• Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we've inconvenienced a customer
• Working every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards
• Navigating challenges by being steady but adaptable, maintaining composure, and managing issues without taking customer frustration personally
• Collaborating with others, assisting colleagues, and supporting them in achieving success with new processes and technologies

Qualifications and Requirements

Essential Qualifications

• High school diploma, GED, or equivalent
• Minimum of 18 years old
• Comfortable working with computers, mobile devices, and new technologies
• Physical ability to stand and walk for an 8-hour shift, as well as carry and handle luggage
• Ability to obtain a SIDA badge and meet airport requirements for badging
• Legally eligible to work in the United States without sponsorship
• Ability to meet business attendance requirements and uniform and appearance standards

Preferred Qualifications

• Previous customer service experience in a fast-paced environment
• Excellent communication and problem-solving skills
• Ability to work in a team-oriented environment
• Flexibility to work varied shifts, including evenings, weekends, and holidays

What We Offer

At blithequark, we offer a comprehensive benefits package that includes:

• Competitive Salary: Up to $27.00/hour, with seniority-based pay raises and additional compensation for shift differential and overtime
• Travel Benefits: Fly blithequark for free - domestic and international - and bring your friends and family too!
• Flexible Scheduling: Opportunities for overtime and the ability to trade shifts to work a flexible timetable
• Phenomenal Benefits: 401(k), pension plan, health insurance, and an Employee Assistance Plan for you and your family
• Career Growth: Opportunities to learn and grow into leadership roles, with over half of our leaders starting in operations

Work Environment and Culture

At blithequark, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our employee-run "business resource groups" provide a platform for employees to connect, share ideas, and support one another. We also offer world-class benefits, 401k, and privileges like space-available travel. Our culture is built on a foundation of respect, empathy, and teamwork, and we're committed to fostering an environment where everyone can thrive.

Why Join blithequark?

If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and being part of a team that's making a difference, then blithequark is the place for you. With our competitive salary, comprehensive benefits package, and opportunities for career growth, you'll be able to build a rewarding and challenging career. Join us and be part of a company that's connecting people and uniting the world.

So, are you ready to take to the skies and join our team? Apply now and become a part of the blithequark family!