Experienced Full-Time Fully Remote Customer Service and Dispatch Specialist for a Dynamic Team at blithequark

Welcome to blithequark

At blithequark, we pride ourselves on being an experienced team that is making a significant difference in the lives of people in the trades. As an established and growing business, we believe in doing the right thing as we serve the families of our customers and their employees with genuine care. Our mission is built on a foundation of integrity, professionalism, and a commitment to excellence. Now is a great time to join our team and be part of a journey that is both challenging and rewarding.

About the Role

We are seeking a highly motivated and experienced Customer Service and Dispatch Specialist to join our team. As a key member of our operations, you will play a vital role in ensuring that our customers receive exceptional service and that our technicians are dispatched efficiently to meet their needs. If you are someone looking for a career, not just a job, and have a growth mindset with a passion for professional development, we want to hear from you.

Key Responsibilities

• Oversee the day-to-day operations of our remote office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments.
• Coordinate the scheduling of technicians for service calls, installations, and repairs, ensuring that jobs are ready for scheduling and that technicians have the ability to arrive on time.
• Dispatch technicians to job sites in a timely and efficient manner, monitoring their schedules and adjusting as needed to accommodate emergencies or last-minute changes.
• Serve as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints, ensuring excellent customer service by promptly responding to customer inquiries and resolving issues in a professional manner.
• Organize and maintain systems for documents, invoices, and client records, processing payments from customers and following up on overdue accounts as necessary.
• Assist in setting up and implementing ServiceTitan, our dispatching software, and perform additional responsibilities to support the growth of the company.

Essential Qualifications

To be successful in this role, you will need to have:

• Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services.
• Proficiency in Google Suite, Slack, and dispatching software such as ServiceTitan.
• Excellent time management skills, with the ability to multitask and prioritize work in a fast-paced environment.
• Attention to detail and problem-solving skills, with the ability to think critically and make sound decisions.
• Excellent communication skills, with the ability to communicate effectively with customers, suppliers, and team members.
• Familiarity with plumbing/HVAC/service terminology, processes, and materials, which can be beneficial for understanding the business and communicating effectively with technicians and customers.
• A clear background check, which is a requirement for this position.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Previous experience in a customer-facing role, with a proven track record of providing exceptional customer service.
• Experience working in a remote or virtual environment, with the ability to self-motivate and work independently.
• Knowledge of the trades industry, with a understanding of the challenges and opportunities that our customers face.
• Certifications or training in customer service, dispatching, or a related field, which can demonstrate your commitment to professional development.

What We Offer

At blithequark, we are committed to providing our team members with a supportive and inclusive work environment, with opportunities for career growth and professional development. As a full-time employee, you can expect:

• A competitive salary and benefits package, with a range of perks and incentives to recognize and reward your contributions.
• A dynamic and supportive team environment, with regular check-ins and feedback to help you grow and develop in your role.
• Opportunities for career advancement and professional development, with training and certifications to help you build your skills and knowledge.
• A flexible and remote work environment, with the ability to work from home and balance your work and personal life.

Our Culture

At blithequark, we are proud of our company culture, which is built on a foundation of integrity, professionalism, and a commitment to excellence. We believe in doing the right thing, even when it's difficult, and in treating our customers and team members with respect and dignity. We are a dynamic and supportive team, with a passion for innovation and a commitment to making a difference in the lives of our customers.

How to Apply

If you are a motivated and experienced customer service and dispatch professional, with a passion for providing exceptional service and a commitment to professional development, we want to hear from you. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.

Important Note

We appreciate your interest in this role and your patience as we review applications. Please do not call to check the status of your application, as this can disqualify you from the process. Our hiring team will reach out to you if they have any questions or need further information. Thank you for your understanding and cooperation.