Experienced Digital Collections Live Chat Specialist – Customer-Focused Financial Solutions and Sustainability Advocate

Welcome to blithequark: Empowering a Sustainable Future

At blithequark, we are driven by a collective mission to make a positive impact on our planet. We provide innovative, user-friendly financing options that enable individuals to live more sustainably, leveraging modern technology to save money and reduce their environmental footprint. Our goal is to build lasting relationships with our valued partners and customers, delivering a seamless, tech-enabled financing experience that is fast, simple, and frictionless.

As a pioneer in the financial ecosystem, blithequark connects billions of dollars in capital to millions of homeowners seeking to transform their homes into modern, smart, energy-efficient spaces. By unlocking access to a wide range of products that promote sustainability, we are revolutionizing the home improvement industry and protecting our planet for future generations. Our commitment to sustainability extends beyond our business operations, as we proudly sponsor GivePower, a foundation dedicated to providing solar-based solutions to power life's basic needs in developing regions worldwide.

Join Our Team: Make a Meaningful Impact

If you share our passion for creating a more sustainable future and are driven to make a meaningful impact, we invite you to join our team of dedicated professionals. As a Digital Collections Live Chat Specialist, you will play a vital role in our mission, working closely with our customers to provide personalized financial solutions and exceptional customer service.

Job Summary

We are seeking an experienced Digital Collections Live Chat Specialist to join our team. As a Live Chat Specialist, you will be responsible for responding to borrowers via various digital communication channels, addressing delinquent accounts, and providing tailored payment solutions to help customers overcome financial challenges. Your expertise will be instrumental in maintaining records of contacts and attempted contacts with delinquent account customers, as well as processing payments and achieving daily, weekly, and monthly collection and metric goals.

Key Responsibilities

• Communicate effectively with delinquent borrowers via multiple digital channels, providing empathetic and professional support to resolve financial issues.
• Develop and implement personalized payment plans to help borrowers bring their loans up to date, ensuring a positive customer experience.
• Process payments for borrowers with past due payments, maintaining accurate records and ensuring timely follow-up.
• Maintain daily, weekly, and monthly collection and metric goals, consistently striving to improve performance and contribute to team success.
• Collaborate with internal stakeholders to resolve customer complaints and concerns, promoting a culture of customer-centricity and continuous improvement.

Essential Qualifications

• 1-2 years of direct experience in credit and collections, with a strong understanding of sales, negotiation, and persuasion techniques.
• Excellent written communication skills, with the ability to craft clear, concise, and empathetic responses to customer inquiries.
• Prior experience with financial products, preferably in a customer-facing role, with a solid understanding of financial concepts and terminology.
• Proficiency in Microsoft Office applications, with strong technical skills and the ability to quickly adapt to new software and systems.
• Self-motivated and goal-oriented, with a strong work ethic and a passion for delivering exceptional customer service.
• Team player with a professional demeanor, able to work collaboratively in a fast-paced environment and maintain a positive attitude in challenging situations.
• Bilingual Spanish/English required, with the ability to communicate effectively with diverse customer groups.

Preferred Qualifications

• Experience working in a live chat or digital collections environment, with a strong understanding of customer service principles and practices.
• Knowledge of financial regulations and compliance requirements, with a commitment to maintaining the highest standards of integrity and professionalism.
• Experience with customer relationship management (CRM) software and other digital tools, with the ability to leverage technology to enhance customer engagement and improve business outcomes.

Skills and Competencies

• Strong communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
• Excellent problem-solving and analytical skills, with the ability to think critically and develop creative solutions to complex customer issues.
• Strong organizational and time management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
• Ability to work in a team environment, with a strong commitment to collaboration, mutual respect, and open communication.

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Digital Collections Live Chat Specialist, you will have access to a range of training and development opportunities, including on-the-job training, mentorship programs, and professional development courses. Our goal is to help you build a rewarding and challenging career, with opportunities for advancement and professional growth.

Work Environment and Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. Our team is passionate about making a difference, and we are committed to creating a workplace culture that is collaborative, supportive, and fun. We offer a range of benefits and perks, including competitive pay, comprehensive benefits, flexible scheduling, and opportunities for remote work. Our goal is to create a work environment that is engaging, challenging, and rewarding, with a strong focus on work-life balance and employee well-being.

Compensation and Benefits

We offer a competitive compensation package, with a hourly rate of $16-18 per hour, depending on experience. Our benefits package includes:

• Comprehensive health, dental, and vision insurance
• 401(k) matching and retirement savings plan
• Paid time off and flexible scheduling
• Opportunities for professional development and growth
• Remote work options and flexible work arrangements

Conclusion

If you are a motivated and customer-focused professional looking to make a meaningful impact in the financial services industry, we encourage you to apply for this exciting opportunity. As a Digital Collections Live Chat Specialist at blithequark, you will be part of a dynamic team that is passionate about creating a more sustainable future. Join us in our mission to empower individuals and communities, and take the first step towards a rewarding and challenging career.