Experienced Distribution Customer Service Representative - Order Management and Client Relations at Blithequark

Join the Blithequark Team: Deliver Exceptional Customer Experiences in Distribution

Blithequark is a leading player in the distribution industry, dedicated to providing top-notch services and products to our valued customers. We're now seeking a highly skilled and customer-focused Distribution Customer Service Representative to join our team! As a key member of our customer service department, you will be responsible for ensuring seamless interactions with our clients, processing orders, and resolving any issues that may arise. If you're passionate about delivering exceptional customer experiences and have a knack for multitasking, we encourage you to apply for this exciting opportunity.

Responsibilities

As a Distribution Customer Service Representative at Blithequark, your primary responsibilities will include:

• Customer Interaction: Respond to customer inquiries, complaints, and concerns in a prompt, courteous, and effective manner, ensuring that all issues are resolved to the customer's satisfaction.
• Order Processing: Process and input customer orders, ensuring accuracy and efficiency in all transactions.
• Inventory Management: Produce stock reports to check for product availability and provide necessary information for customer work orders.
• Shipping and Logistics: Coordinate special and last-minute shipping requests with the Traffic and Operations Departments, expediting orders as necessary.
• Communication: Provide follow-up with other departments to ensure service standards are being met and communicate customer feedback to management.
• Documentation: Maintain accurate records, including damage records, back-order logs, and paperwork associated with orders.
• Problem-Solving: Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customers regarding invoicing and credit changes.
• Procedure Manual: Maintain a current and accurate procedure manual, detailing the processing requirements for each account.

Requirements and Qualifications

To be successful in this role, you should possess the following qualifications:

• Education: High school diploma or equivalent required.
• Computer Skills: Strong computer knowledge, including MS Office applications, and basic typing skills.
• Shipping Software: Familiarity with shipping software systems, including UPS and Federal Express.
• Communication Skills: Excellent oral and written communication skills, with the ability to interact effectively with customers and colleagues.
• Customer Service: Excellent customer service skills, with a focus on delivering exceptional experiences.
• Work Environment: Ability to work in varying facility conditions and irregular or extended hours, including nights, weekends, and holidays.

What We Offer

At Blithequark, we're committed to providing our employees with a supportive and dynamic work environment. Here are just a few of the benefits and perks you can expect:

• Competitive Compensation: The base hourly rate for this position is $19.00 per hour, with the potential for an additional $1.00 per hour based on shift work.
• Robust Benefits Program: Eligibility for a comprehensive benefits package, including medical, dental, vision, prescription drug coverage, 401k plan, wellness program, life insurance, paid time off, and paid parental leave.
• Career Growth Opportunities: Opportunities for professional growth and development within the company.
• Dynamic Work Environment: A fast-paced and supportive work environment that encourages collaboration and innovation.

Why Join Blithequark?

At Blithequark, we're dedicated to building a diverse and inclusive workplace culture that values employee feedback and contributions. Here are just a few reasons why you should consider joining our team:

• Equal Opportunity Employer: We're an equal opportunity employer, committed to diversity and inclusion in the workplace.
• Support for Veterans and Individuals with Disabilities: We're proud to support veterans and individuals with disabilities, and encourage qualified applicants to apply.
• Pay Transparency: We believe in pay transparency and encourage employees to discuss their compensation with colleagues and management.
• Commitment to Community: We're committed to giving back to our community and supporting local initiatives.

How to Apply

If you're excited about the opportunity to join our team as a Distribution Customer Service Representative, please submit your application today! We can't wait to hear from you and discuss how you can contribute to our success.

Job Code: PC-329

Don't miss this opportunity to take your career to the next level with Blithequark. Apply now and join our team of dedicated and passionate professionals!