Experienced Full Time Remote Live Chat Specialist – Customer Service and Support in Construction Industry

Join the Team at blithequark: Pioneering Excellence in Construction and Customer Service

blithequark, a leading construction company, is revolutionizing the way we approach customer service and support. We're seeking a highly motivated and customer-oriented Remote Live Chat Specialist to join our innovative team. This is a full-time, remote position that offers the opportunity to work from the comfort of your own home, providing exceptional service to our clients across the United States, including Texas.

About blithequark

At blithequark, we're dedicated to building more than just structures – we're creating experiences. Our commitment to excellence, innovation, and customer satisfaction drives us to be the best in the construction industry. We're looking for individuals who share our passion for delivering outstanding service and support, and who are excited about the opportunity to grow and learn with our team.

Job Summary

As a Remote Live Chat Specialist at blithequark, you will be the face of our company, providing top-notch customer service and support to our clients through live chat. Your main goal will be to assist clients with any inquiries or issues they may have, ensuring a positive and efficient experience. This is an entry-level position, making it a great opportunity for individuals looking to gain experience in the construction industry and develop valuable skills in customer service.

Key Responsibilities

• Engage with clients through live chat, addressing their inquiries and concerns in a timely and professional manner, ensuring a positive and efficient experience.
• Provide accurate and detailed information about our services, products, and company policies, helping clients make informed decisions.
• Troubleshoot technical issues and provide appropriate solutions, escalating complex problems to senior team members as needed.
• Collaborate with other team members to resolve complex customer issues, ensuring a cohesive and supportive team environment.
• Maintain a high level of customer satisfaction by building rapport and providing excellent service, exceeding client expectations whenever possible.
• Keep detailed records of customer interactions and transactions, using this information to improve our services and support.
• Continuously improve customer service skills and knowledge of the construction industry, staying up-to-date on the latest developments and best practices.

Qualifications

Essential Qualifications:

• High school diploma or equivalent required; degree in a related field or experience in customer service is a plus.
• Excellent written and verbal communication skills, with the ability to communicate effectively with clients and team members.
• Strong problem-solving and critical thinking abilities, with the capacity to analyze situations and provide effective solutions.
• Ability to multitask and work in a fast-paced environment, handling multiple client interactions simultaneously.
• Proficient in using live chat software and other computer applications, with basic knowledge of construction terminology a plus.
• Reliable internet connection and a quiet workspace at home, with the ability to work independently and as part of a team.

Preferred Qualifications:

• Previous customer service experience, preferably in the construction industry or a related field.
• Basic knowledge of construction terminology, with a willingness to learn and develop expertise in this area.
• Experience with CRM software and other customer service tools, with the ability to quickly adapt to new systems and technologies.

What We Offer

Career Growth Opportunities:

• Ongoing training and development opportunities, helping you grow and advance in your career.
• Competitive salary and benefits package, with opportunities for bonuses and performance-based incentives.
• Supportive and collaborative team environment, with regular feedback and coaching to help you succeed.

Work Environment and Culture:

• Work from the comfort of your own home, with the flexibility to create your own schedule and work environment.
• Opportunity to gain experience in the construction industry, with the potential to transition into other roles or industries.
• Dynamic and innovative company culture, with a focus on customer satisfaction, teamwork, and employee development.

Why Join blithequark?

At blithequark, we're committed to building a team of exceptional individuals who share our passion for customer service and support. As a Remote Live Chat Specialist, you'll have the opportunity to work with a leading construction company, providing top-notch service to our clients and developing valuable skills in the process. We're looking for self-starters who are motivated, customer-focused, and excited about the opportunity to grow and learn with our team.

How to Apply

If you're a motivated and customer-oriented individual looking for a remote position in the construction industry, we want to hear from you! Apply now to join our team as a Remote Live Chat Specialist at blithequark, and take the first step towards a rewarding and challenging career.