Experienced Full Stack Bookkeeping Software Customer Support Specialist - Remote Accounting and Finance Solutions

Join the blithequark Team: Deliver Exceptional Customer Experiences in Bookkeeping Software Support

blithequark is seeking highly skilled and experienced independent contractors to join our team as Bookkeeping Software Customer Support Specialists. As a remote customer support specialist, you will have the opportunity to work with customers, providing top-notch support and resolving their queries related to bookkeeping and accounting software processes. If you have a passion for delivering exceptional customer service, and you're proficient in QuickBooks Online or comparable accounting software, we want to hear from you!

About blithequark and the Industry

blithequark is a leading provider of innovative solutions and services in the accounting and finance industry. Our mission is to empower businesses and individuals to manage their finances effectively, and we're committed to delivering exceptional customer experiences through our team of experts. As a customer support specialist, you will play a critical role in helping our customers navigate our bookkeeping software, ensuring they get the most out of our solutions.

Key Responsibilities:

• Provide exceptional customer service via phone, responding to customer inquiries and resolving issues related to bookkeeping and accounting software processes.
• Troubleshoot customer issues, providing solutions and resolving problems in a timely and professional manner.
• Assist customers with questions related to ledger entry, navigation, and other software-related issues.
• Utilize your bookkeeping and accounting expertise to provide guidance on AR, AP, journal entries, reconciliation, and other accounting processes.
• Cross-sell relevant products and services while addressing customer concerns.
• Take ownership of customer issues, providing confident resolution and ensuring customer satisfaction.

Essential Qualifications:

• Proficiency in QuickBooks Online or comparable accounting software (e.g., Xero, Sage).
• Bookkeeping and accounting expertise, including experience with AR, AP, journal entries, reconciliation, and other accounting processes.
• Customer service experience, with a demonstrated ability to deliver high-quality customer service over the phone in a virtual or "brick and mortar" call center environment.
• Comfort with cross-selling relevant products while addressing customer concerns.
• Strong ownership of customer issues, with the ability to take control of the situation and provide confident resolution.
• Tech-savvy and avid computer user, with excellent communication skills and a friendly tone.

Preferred Qualifications:

• Bachelor's degree in Accounting, Finance, or a related field.
• Experience working in a remote or virtual call center environment.
• Familiarity with cloud-based accounting software and technologies.
• Certification in bookkeeping or accounting (e.g., QuickBooks Certified User).

Career Growth Opportunities and Learning Benefits:

At blithequark, we're committed to helping our team members grow and develop their skills. As a customer support specialist, you'll have access to ongoing training and development opportunities, including:

• Comprehensive training on our bookkeeping software and accounting processes.
• Ongoing coaching and feedback to help you improve your customer service skills.
• Opportunities to advance to leadership roles or specialize in specific areas of accounting and finance.
• Access to industry events, webinars, and conferences to stay up-to-date on the latest trends and technologies.

Work Environment and Company Culture:

At blithequark, we pride ourselves on our supportive and collaborative work environment. As a remote customer support specialist, you'll have the flexibility to work from home and create your own schedule. Our company culture is built on the following values:

• Customer-centricity: We're committed to delivering exceptional customer experiences.
• Innovation: We're always looking for new ways to improve our solutions and services.
• Collaboration: We believe in working together as a team to achieve common goals.
• Flexibility: We understand that everyone has different needs and priorities.

Compensation and Benefits:

As a customer support specialist, you'll have the opportunity to earn a competitive hourly rate, with the potential to earn up to $20.40 per hour. You'll also enjoy a range of benefits, including:

• Flexible scheduling: Create your own schedule and work at times that are convenient for you.
• Remote work: Work from home and avoid the commute.
• Ongoing training and development opportunities.
• Access to industry events and conferences.

Technology Requirements:

To work as a customer support specialist, you'll need to meet the following technology requirements:

• Personal computer (no tablet).
• Broadband internet connection, with at least 10 Mbps download speed.
• Wired internet connection (no wi-fi or mobile internet).
• Windows 10 or Windows 11 operating system.
• Valid antivirus software installed, running, and up to date.
• Wired USB headset with microphone.

Important Information:

Please note that this is a remote, independent contractor role, and you'll be required to live and work from the United States, except CA, NY, PA, WA. You'll also need to successfully pass a criminal background check.

Contractual Relationship:

The relationship between you and blithequark is a contractual relationship. As an independent contractor, you'll be responsible for your own taxes and benefits. You'll also agree to have no claim against blithequark for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits, or employee benefits of any kind.

Apply Now:

If you're a motivated and experienced customer support specialist looking for a new challenge, we want to hear from you! Apply now to join our team and start delivering exceptional customer experiences in bookkeeping software support.