Experienced Full Stack Customer Service Agent – Ticketing, Gate Operations, and Airport Services at blithequark

Join the blithequark Team: Delivering World-Class Customer Experiences

At blithequark, we're dedicated to providing exceptional service to every customer, making them feel valued and appreciated. As a Customer Service Agent, you'll play a vital role in upholding our brand reputation by ensuring seamless travel experiences for our customers. If you're passionate about delivering top-notch service, working in a dynamic airport environment, and being part of a team that values care, integrity, resilience, servant leadership, and teamwork, then this is the perfect opportunity for you!

About blithequark and the Industry

blithequark is a leading player in the aviation industry, committed to providing world-class service to our customers. Our brand is built on a foundation of excellence, and we rely on our Customer Service Agents to embody our values and deliver exceptional experiences. As a Customer Service Agent, you'll be an integral part of our team, working in a fast-paced airport environment, and interacting with customers from diverse backgrounds.

Key Responsibilities

As a Customer Service Agent at blithequark, you'll be responsible for:

Ticket Agent Responsibilities:

• Greeting customers and guiding them through the ticketing and baggage check-in process.
• Using computers to sell, print, and reissue tickets, as well as manage the check-in process.
• Ensuring customers have the proper travel documentation and tagging baggage.
• Performing lifting tasks, such as transferring baggage from scales to conveyor belts.
• Practicing safety-conscious behaviors in all operational processes and procedures.

Gate Agent Responsibilities:

• Assisting customers with routing, trip planning, and gate boarding.
• Using computers to provide customers with seat availability, make gate announcements, and manage the boarding process.
• Operating jet ways and handling aircraft doors.
• Practicing safety-conscious behaviors in all operational processes and procedures.

Work Environment and Culture

At blithequark, we're proud of our culture, which is rooted in our shared values of:

• Care: Putting our customers and colleagues first.
• Integrity: Acting with honesty and transparency.
• Resilience: Adapting to challenges and bouncing back.
• Servant Leadership: Leading by example and empowering others.
• Teamwork: Collaborating to achieve common goals.

As a Customer Service Agent, you'll work in a dynamic airport environment, interacting with customers and colleagues from diverse backgrounds. You'll be part of a team that's dedicated to delivering exceptional service and making every customer feel valued.

Benefits and Perks

At blithequark, we offer a range of benefits and perks to support your well-being and career growth, including:

• Competitive compensation and benefits package.
• Opportunities for career growth and professional development.
• Comprehensive training programs to support your success.
• A dynamic and supportive work environment.
• Recognition and rewards for outstanding performance.

What You Need to Succeed

To be successful as a Customer Service Agent at blithequark, you'll need:

Minimum Qualifications:

• High School diploma, GED, or High School Equivalency.
• Must be at least 18 years of age.
• Must be proficient in English.
• Strong verbal and written communication skills.
• Basic computer skills.
• Ability to pass a Customer Service Assessment.
• Frequently lift bags or items weighing up to and including 50 pounds.
• Occasionally lift bags or items weighing between 50 and 70 pounds.
• Willingness to work a fixed and/or rotating schedule, including afternoons, evenings, weekends, and holidays.
• Authorization to live and work in the country at the time of application.

Preferred Qualifications:

While not required, the following qualifications will give you a competitive edge:

• Previous experience in customer service or a related field.
• Experience working in an airport or travel industry environment.
• Proficiency in multiple languages.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to supporting your career growth and development. As a Customer Service Agent, you'll have access to:

• Comprehensive training programs to support your success.
• Opportunities for career advancement and professional growth.
• Mentorship and coaching from experienced colleagues.
• Recognition and rewards for outstanding performance.

Why Join blithequark?

If you're passionate about delivering exceptional customer service, working in a dynamic airport environment, and being part of a team that values care, integrity, resilience, servant leadership, and teamwork, then join us at blithequark! As a Customer Service Agent, you'll play a vital role in upholding our brand reputation and making every customer feel valued.

Apply now to become a part of our team and start your journey with blithequark!