**Part-time Customer Service Associate (100% remote) - blithequark, KY**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join blithequark's team as a Part-time Customer Service Associate, working 100% remotely from the comfort of your own home. **About blithequark** blithequark is a leading financial institution dedicated to providing innovative banking solutions to individuals and businesses across the Mid-Atlantic region. Our commitment to exceptional customer service has earned us a reputation as a trusted partner in the community. As a Part-time Customer Service Associate, you will be an integral part of our team, working closely with customers to resolve their queries, address their concerns, and provide personalized support. **Job Summary** We are seeking a highly motivated and customer-focused individual to join our contact center team as a Part-time Customer Service Associate. As a key member of our team, you will be responsible for responding to and resolving inbound customer requests related to bank products and services. Your primary goal will be to provide professional and courteous customer support, ensuring that our customers receive the highest level of service and satisfaction. **Key Responsibilities** As a Part-time Customer Service Associate, your key responsibilities will include: * Responding to and resolving inbound customer requests via phone, chat, and email * Providing personalized support and guidance to customers on bank products and services * Identifying customer concerns or needs and recommending best solutions * Partnering with other departments to reach mutually satisfactory resolutions of customer issues * Maintaining knowledge of deposit, loan, and digital banking services, as well as other banking products * Consistently meeting or exceeding agent metric standards for calls handled, adherence to schedule, and customer satisfaction * Providing feedback on the usability of our services based on customer interactions * Performing general clerical duties, such as operating departmental equipment, filing, answering phones, and handling detail work **Essential Qualifications** To be successful in this role, you will need: * A high school diploma or GED * A minimum of one year of banking or financial services experience in a customer service role * Previous contact center experience is preferred * Excellent communication and interpersonal skills, with the ability to build and retain customer relationships * Ability to work under pressure and maintain confidentiality * Proficiency in Microsoft Office products, web browsers, and operating systems **Preferred Qualifications** While not required, the following qualifications would be an asset: * Experience working in a highly regulated industry * Familiarity with banking policies and procedures * Ability to use a personal computer with experience using Microsoft Office products, web browsers, and operating systems **Skills and Competencies** To succeed in this role, you will need to possess: * Excellent communication and interpersonal skills * Ability to work under pressure and maintain confidentiality * Strong problem-solving and analytical skills * Ability to build and retain customer relationships * Proficiency in Microsoft Office products, web browsers, and operating systems * Strong attention to detail and organizational skills **Career Growth Opportunities and Learning Benefits** As a Part-time Customer Service Associate at blithequark, you will have the opportunity to: * Develop your skills and knowledge in customer service, banking, and financial services * Work with a dynamic and supportive team to resolve customer issues and improve processes * Participate in ongoing training and development programs to enhance your skills and career prospects * Enjoy a flexible and remote work arrangement, with opportunities for career growth and advancement **Work Environment and Company Culture** At blithequark, we value our employees and strive to create a positive and inclusive work environment. As a remote worker, you will have the flexibility to work from the comfort of your own home, with access to our virtual team collaboration tools and resources. Our company culture is built on the principles of teamwork, innovation, and customer focus, and we encourage our employees to take ownership of their work and contribute to our success. **Compensation, Perks, and Benefits** As a Part-time Customer Service Associate at blithequark, you will enjoy: * Competitive hourly rate * Opportunities for career growth and advancement * Flexible and remote work arrangement * Access to ongoing training and development programs * Comprehensive benefits package, including health, dental, and vision insurance * Paid time off and holidays * Employee recognition and reward programs **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job