Loan Servicing Customer Service Representative - Real Estate Loan/Lending Servicing Expert (Remote - USA) $20-25 p/hr max 30 hrs

Join blithequark as a Loan Servicing Customer Service Representative and Elevate Your Career in Real Estate Finance

At blithequark, we're revolutionizing the real estate lending landscape with our innovative financing solutions and unwavering commitment to excellence. As a premier private direct lender, we're dedicated to empowering real estate professionals with the capital they need to succeed. Now, we're seeking a talented and detail-oriented Loan Servicing Customer Service Representative to join our team and drive customer satisfaction to new heights.

About the Role

As a Loan Servicing Customer Service Representative at blithequark, you'll be the face of our organization, providing exceptional service to our clients and prospective customers. Your expertise in loan servicing will shine as you manage inbound communications, address customer inquiries, and resolve issues with precision and care. This is a unique opportunity to make a meaningful impact on our customers' financial journeys and contribute to the success of our real estate investment projects.

Key Responsibilities

• Manage Inbound Communications: Respond to phone calls, emails, and other forms of communication related to blithequark's loan services, ensuring timely and effective engagement with clients and prospective customers.
• Provide Accurate Information: Address inquiries from clients and prospective customers regarding loan products, terms, conditions, and application procedures, showcasing your in-depth knowledge of our offerings.
• Assist with Loan Applications: Guide clients through the loan application process, explaining necessary documentation and next steps, and ensuring a seamless experience.
• Problem Solving: Assist clients with any issues or concerns regarding their loan accounts, payments, and transactions, resolving problems efficiently and effectively.
• Follow Up on Customer Inquiries: Ensure timely and effective follow-up on customer requests and questions, demonstrating your commitment to customer satisfaction.
• Document Client Interactions: Accurately record customer inquiries, issues, and resolutions in our CRM system, maintaining precise records and enabling data-driven decision-making.
• Collaborate with Loan Officers and Teams: Work closely with our loan services team to provide seamless customer service and escalate any complex issues, fostering a culture of collaboration and teamwork.
• Maintain Product Knowledge: Stay up-to-date with the latest loan products, policies, and industry regulations, ensuring you're always equipped to address customer inquiries and concerns.
• Adhere to Compliance Standards: Ensure all client interactions and services comply with company policies and regulatory requirements, upholding the highest standards of integrity and service.

Qualifications

To excel in this role, you'll need:

• Experience: A minimum of 1-2 years of customer service experience, preferably in loan services, banking, or financial services, with a proven track record of delivering exceptional customer experiences.
• Communication Skills: Strong verbal and written communication skills, with the ability to explain complex loan terms and processes clearly and concisely.
• Technical Skills: Proficiency in Microsoft Office, CRM software, and phone systems, with the ability to adapt to new technologies and systems.
• Problem Solving: The ability to handle customer concerns and resolve them efficiently, with a keen eye for detail and a customer-centric approach.
• Attention to Detail: Meticulous in managing and recording customer inquiries and interactions, with a strong organizational mindset.
• Customer-Centric: A passion for delivering excellent service and helping clients achieve their financial goals, with a deep understanding of the importance of customer satisfaction.

Additional Skills

While not required, the following skills can give you a competitive edge:

• Familiarity with loan products (home loans, personal loans, etc.) and the real estate industry.
• The ability to work independently and as part of a team in a fast-paced environment, with a flexible and adaptable mindset.
• Multitasking and organizational skills to manage various communication channels simultaneously, with a keen sense of prioritization.
• Bilingual candidates are encouraged to apply, as we're committed to serving a diverse customer base.

Why Join blithequark?

By joining blithequark, you'll become part of a dynamic team that's shaping the future of real estate finance. Here are just a few reasons why you'll love working with us:

• Be Part of a Premier Private Direct Lender: Join a team that's making a meaningful impact in the real estate industry, with a strong reputation for excellence and integrity.
• Work with a Dedicated and Passionate Team: Collaborate with a team that's committed to delivering exceptional service and driving customer satisfaction.
• Enjoy the Flexibility of Remote Work: Work from the comfort of your own home, with the flexibility to manage your schedule and work-life balance.
• Contribute to Real Estate Investment Projects: Play a key role in the successful completion of real estate investment projects and the effective management of draw disbursements.

Compensation and Benefits

As a Loan Servicing Customer Service Representative at blithequark, you'll enjoy a competitive hourly rate of $20-25 per hour, with a maximum of 30 hours per week. We're committed to providing a comprehensive benefits package that supports your well-being and career growth, including opportunities for professional development and career advancement.

About Us

blithequark is a premier private direct lender providing flexible financing solutions for real estate professionals. Founded by West Point graduates, we're built on a foundation of integrity, service, and excellence. We're committed to empowering our customers with the capital they need to succeed, and we're seeking talented individuals like you to join our team and help us drive our mission forward.

Ready to Join Our Team?

If you're a motivated and customer-centric professional with a passion for loan servicing, we want to hear from you. Apply now to join blithequark as a Loan Servicing Customer Service Representative and take the next step in your career. Click here to apply and become part of our dynamic team.