Experienced Customer Service Manager - Elevate Client Experience at blithequark

Unlock a World of Opportunities with blithequark

Are you ready to embark on a journey that takes you to new heights, both professionally and personally? At blithequark, we're not just a company - we're a family that values growth, inclusivity, and excellence. As a Customer Service Manager, you'll be at the forefront of delivering exceptional client experiences, leading high-performing teams, and driving operational excellence.

Why You'll Love This Role

As a Customer Service Manager at blithequark, you'll have the opportunity to develop your skills, expand your knowledge, and build a strong network within the organization. Our leadership program is designed to help you become the best version of yourself, and we're committed to fostering a culture that values safety, collaboration, and quality.

You'll be responsible for leading, engaging, training, and developing frontline colleagues to ensure a safe, high-performing operation that delivers an exceptional client experience. By empowering your teams and promoting a culture of mutual respect, trust, and accountability, you'll be instrumental in connecting people and improving lives.

Key Responsibilities

• Drive operational excellence while maintaining a safety-conscious environment that promotes end-to-end exceptional client care, resulting in employee and client safety and well-being.
• Be a safety advocate: Identify safety concerns and address them on a case-by-case basis.
• Establish team and individual goals that support departmental and organizational targets; Mentor and guide frontline colleagues in skill development, client care excellence, and company culture behaviors.
• Foster effective relationships with colleagues that promote empathy, authenticity, trustworthiness, respect, and pride.
• Effectively allocate resources and provide suitable support to enable teams to meet operational goals in a safe manner.
• Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause analyses, and other related safety commitments.
• Promote effective communication among departments to engage our team in working together to achieve shared objectives.
• Manage elevated service issues and be visible to your colleagues when issues arise.
• Communicate key corporate and local information to frontline leaders in an efficient and effective manner.

Essential Qualifications

To succeed in this role, you'll need:

• A Bachelor's degree
• Previous airport customer service experience
• 3+ years of experience leading others
• Knowledge of company policies and procedures and functional automation applications
• Ability to draw out the best performance in the workforce through proactive employee engagement and support for an inclusive workplace

Preferred Capabilities

You'll also benefit from having:

• Knowledge of Joint Collective Bargaining Agreement (JCBA) and ability to apply association contract rules/regulations in daily interactions with frontline colleagues and local association leaders
• Experience working in a fast-paced, dynamic environment
• Strong problem-solving skills and ability to work independently and collaboratively

Skills and Competencies

To excel as a Customer Service Manager at blithequark, you'll need:

• Ability to effectively listen - focusing on what others are saying, taking time to understand the points being made, asking questions as appropriate
• Decisive reasoning - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Ability to monitor and assess performance of self, colleagues, and the operation to make improvements or take corrective action
• Strong critical thinking skills
• Ability to work under demanding operational circumstances
• Ability to prioritize and execute with a sense of urgency and accuracy
• Ability to use sound business judgment to resolve issues with internal and external clients
• Knowledge of Microsoft Office, including Word, Excel, PowerPoint, Outlook, etc.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping you grow and develop your skills. As a Customer Service Manager, you'll have access to our leadership program, which is designed to help you become a exceptional leader. You'll also have opportunities to develop your skills in areas such as operational excellence, client care, and team leadership.

Work Environment and Company Culture

Our company culture is built on a foundation of care and diversity. We value inclusivity, respect, and empathy, and we're committed to creating a workplace that is welcoming and supportive for all employees. As a Customer Service Manager, you'll be part of a dynamic team that is passionate about delivering exceptional client experiences and driving operational excellence.

Compensation, Perks, and Benefits

We offer a competitive salary of $25/hour, as well as a range of benefits and perks, including:

• Medical benefits: On your first day, you'll have access to health, dental, prescription, and vision benefits to help you stay healthy.
• Wellness Programs: We believe you should be your best self - that's why our wellness programs provide you with the tools, resources, and support you need.
• 401(k) Program: Available upon hire, and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, rental cars, travel, and more.

Be Yourself at blithequark

From the colleagues we hire to the clients we serve, care and diversity are the foundation of our unique workforce. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our clients, suppliers, communities, and shareholders, helping colleagues reach their full potential and creating an inclusive workplace that addresses and exceeds the needs of our diverse world.

Join Our Team

If you're ready to feel a sense of pride and fulfillment as you play a critical role in keeping the world's largest carrier running smoothly, while caring for people on life's journey, we encourage you to apply to blithequark today!

As a Customer Service Manager at blithequark, you'll have the opportunity to make a real difference in the lives of our clients and colleagues. We look forward to receiving your application!