Experienced Hybrid Customer Care Professional for Small Business Sales and Relationship Building

Welcome to blithequark

At blithequark, we believe that with the right support, people and businesses can achieve incredible things. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. When you join our team, you become part of a dynamic and inclusive environment where you can learn, grow, and create a career journey that is unique and meaningful to you. With benefits, programs, and flexibility that support you personally and professionally, you'll have everything you need to thrive.

Our Mission and Values

At blithequark, we are dedicated to providing the world's best customer experience every day. We strive to uphold our company values of integrity, excellence, and customer-centricity, and we recognize and reward our colleagues for their contributions, leadership, and impact. We believe in creating an environment where everyone feels seen, heard, and valued, and where everyone has the opportunity to grow and develop their skills and careers.

About the Role

We are seeking an experienced Hybrid Customer Care Professional to join our team. As the face and voice of the blithequark brand, you will make a meaningful difference in the lives of our customers and grow your career. Our unique servicing philosophy puts your passion to serve and your drive to match customer needs with products at the center of every customer interaction, creating an opportunity to deliver unique value to our blithequark Small Business Services (SBS) Customers.

Key Responsibilities

• Service inbound calls while engaging and consulting with small business owners and decision makers, learning about their needs and recommending the right blithequark SBS products
• Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefits, and other elements of blithequark Small Business Services
• Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales
• Provide extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment
• Document necessary account information according to established policies and procedures
• Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices

Qualifications

To be successful in this role, you will need:

• Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication
• Proven success in a customer service and sales environment (two years+)
• Ability to work in a fast-paced metric-driven environment with proficient multitasking and navigation in a web-based environment
• Experience owning or working in a small business is a plus
• High school diploma or equivalent required. Bachelor's degree preferred; Education benefits available

Skills and Competencies

In addition to the qualifications listed above, we are looking for candidates with:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a team environment and build strong relationships with colleagues and customers
• Adaptability and flexibility in a changing environment
• Strong time management and organizational skills

Career Growth and Development

At blithequark, we are committed to helping our colleagues grow and develop their careers. We offer a range of training and development opportunities, including:

• Comprehensive training programs to help you develop your skills and knowledge
• Opportunities for career advancement and professional growth
• Mentorship and coaching from experienced colleagues
• Access to a range of online learning resources and tools

Work Environment and Culture

At blithequark, we are proud of our dynamic and inclusive work environment. We offer:

• A flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• A range of benefits and programs to support your holistic well-being, including competitive base salaries, bonus incentives, and comprehensive medical, dental, and vision benefits
• A culture of recognition and reward, where we celebrate our colleagues' achievements and contributions
• Opportunities to get involved in our community and make a positive impact

Compensation and Benefits

We offer a competitive salary range of $20.00 to $21.65 hourly, plus bonus and benefits. Our benefits package includes:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.

Equal Opportunity Employer

blithequark is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Work at Home Requirements

For this role, you will be required to work from home and meet the following requirements:

• Locate an internet service provider who meets our connectivity requirements and arrange connections in advance of your class start date
• Current minimum speed requirements are 25 mbps download x 5 mbps upload speeds, preferably through broadband cable or fiber optic services (WiFi, Satellite, or DSL is not permitted)
• A secure home office, located at your confirmed address of residence, free from background noise and other distractions

Conclusion

Thank you for considering this exciting opportunity to join the blithequark team as a Hybrid Customer Care Professional. We look forward to receiving your application and discussing this role further with you.