Lead Aviation Customer Service Agent – Exceptional Traveler Experience and Operational Support at blithequark's Denver International Airport Location

Introduction to blithequark and the Industry

Imagine being part of a dynamic team that connects people and places across the globe. At blithequark, we are passionate about delivering exceptional service and creating unforgettable experiences for travelers. As a Lead Aviation Customer Service Agent, you will play a vital role in ensuring the smooth operation of our airport and providing top-notch support to our customers. With a strong commitment to diversity, equity, and inclusion, we celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities.

About the Role

As a Lead Aviation Customer Service Agent at blithequark's Denver International Airport location, you will be responsible for delivering exceptional service to customers traveling through our airport. You will support the Aviation Customer Service Supervisor team with operational duties, such as scheduling breaks, developing shift bids, and assisting agents and customers in our Federal Inspection Service (FIS) facility, at the Information Booths, and through our Customer Relations Center. You may also be required to provide meet and greet concierge-style services to VIP guests arriving and departing Denver International Airport.

Key Responsibilities

• Proficiently perform the job duties of each work unit within Customer Service (Concierge Services, FIS, Information Booths, and CRC) and assist where needed.
• Serve as a resource to Supervisors and Agents, making recommendations for improved efficiencies and having a heightened awareness of Customer Services policies and procedures.
• In the absence of a Supervisor, conduct Daily Briefings as needed, encouraging regular communication, informing staff of relevant business issues, and their impact on the organization.
• Resolve problems encountered during daily operations, determine appropriate solutions, and promote teamwork.
• Serve as a liaison with internal and external stakeholders during special events, weather, and emergency situations that have an operational impact on the traveling public.
• Make in-the-moment operational decisions to support agents, including determining work priorities, position assignments, and breaks.
• Help support operational communication distribution and act as a Customer Service Representative at blithequark meetings and events as needed.
• Conduct deliveries and maintain inventory of supplies at Information Booths and mentor new team members, being actively involved in training and onboarding.

Essential Qualifications

To be successful in this role, you will need:

• Four (4) years of customer service experience working in an airline, airport, service, hotel, or hospitality industry.
• Proficiency in using Microsoft Outlook, Microsoft Word, Microsoft Excel, and strong oral communication skills.
• Availability requirements, including schedule flexibility, with the ability to work evenings, weekends, and holidays.
• Position participates in operational shift & vacation bid, with availability to extend and change shifts with short notice based on unusual/emergency operations.
• Graduation from high school or the possession of a GED, HiSET, or TASC Certificate.
• A valid Driver's License at the time of application.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Bilingual skills in German, Spanish, or Mandarin.
• Additional education or experience in a related field.

Skills and Competencies

To excel in this role, you will need to possess:

• Strong oral and written communication skills.
• Outcome-oriented, with a focus on exceeding customer expectations.
• A positive attitude and a focus on successful customer engagement.
• Ability to work in a fast-paced, ever-changing environment.
• Strong problem-solving and decision-making skills.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Lead Aviation Customer Service Agent, you will have access to:

• Learning and Development Opportunities, including courses and career development resources.
• Tuition Reimbursement (up to $2000/year) and the opportunity to participate in our Student Loan Forgiveness Program.
• A comprehensive benefits package, including medical, dental, vision, and pension plans.

Work Environment and Company Culture

At blithequark, we pride ourselves on our diverse, inclusive, and talented workforce. As a Lead Aviation Customer Service Agent, you will be part of a dynamic team that values:

• Diversity, equity, and inclusion, with a commitment to creating a welcoming and respectful work environment.
• Teamwork and collaboration, with a focus on achieving common goals.
• Continuous learning and growth, with opportunities for professional development and advancement.

Compensation, Perks, and Benefits

As a Lead Aviation Customer Service Agent at blithequark, you can expect:

• A competitive salary range of $29 - $33/hour, based on education and experience.
• A comprehensive benefits package, including medical, dental, vision, and pension plans.
• Generous paid time off, including holidays and vacation days.
• Access to our Employee Assistance Program, Employee Volunteer Program, and other perks and benefits.

Conclusion

If you are a motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for the Lead Aviation Customer Service Agent role at blithequark's Denver International Airport location. With a strong commitment to diversity, equity, and inclusion, and a comprehensive benefits package, this is an exceptional opportunity to join a dynamic team and take your career to the next level. Apply now and see yourself working with purpose – for you, and those who benefit from your passion, skills, and expertise.