Experienced Customer Service Representative for Medicare Services – Contract-to-Hire Opportunity with blithequark, 100% Remote Work Arrangement

Introduction to blithequark and the Industry

blithequark, a leading healthcare insurance provider, is seeking dedicated and compassionate Customer Service Representatives to join its team on a contract-to-hire basis. As a key player in the healthcare industry, blithequark is committed to delivering exceptional service to its members, and we are looking for talented individuals who share our passion for excellence. This 100% remote opportunity offers the flexibility to work from anywhere within a one-hour radius of Philadelphia, PA 19103, providing an ideal work-life balance.

Job Overview

In this critical role, you will be responsible for handling a wide range of customer inquiries, including claims, benefits, enrollment, member portal, ID cards, and more. As a Medicare Customer Service Representative, you will work closely with customers to resolve issues, provide support, and ensure a seamless experience. Our team is dedicated to upholding a 5-star service standard, and we are looking for individuals who embody a customer-centric approach, tone, and empathy.

Key Responsibilities:

• Handle inbound customer calls, responding to inquiries, and resolving issues in a timely and professional manner
• Provide exceptional customer service, ensuring a positive experience for all members
• Navigate multiple systems simultaneously to access member information, claims, and benefits
• Communicate complex information clearly and concisely over the phone, using proper grammar and professional language
• Work collaboratively with the team to achieve service goals and uphold the 5-star service standard
• Be flexible and adaptable, working a variety of shifts, including evenings, weekends, and holidays

Qualifications and Requirements

To be successful in this role, you must possess excellent customer-focused competencies, including strong customer service skills, empathy, and problem-solving abilities. You should have experience in call center customer service, preferably in the healthcare industry, and be comfortable working in a fast-paced environment.

Essential Qualifications:

• Call Center Customer Service experience, inbound calls (no telesales)
• Excellent verbal and written communication skills, with the ability to clearly communicate complex messages over the phone
• Strong problem-solving skills, with the ability to navigate multiple systems simultaneously
• Empathy and a customer-centric approach, with a strong focus on providing exceptional service
• Able to work a variety of shifts, including evenings, weekends, and holidays
• Must score 80% or above on the eSkills test

Preferred Qualifications:

• High School Diploma or GED with 2 years of customer service experience/call center experience
• Healthcare industry experience, preferably in Medicare
• Previous experience working in a call center environment, handling inbound calls
• Medical background or experience working in a healthcare-related field

Skills and Competencies

To excel in this role, you should possess strong verbal and written communication skills, with the ability to communicate complex information clearly and concisely. You should be comfortable working in a fast-paced environment, navigating multiple systems simultaneously, and prioritizing tasks to meet service goals. Additionally, you should be flexible and adaptable, with a strong focus on providing exceptional customer service.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge in the healthcare industry, with potential for advancement and career growth. You will also have access to training and development programs, designed to enhance your customer service skills and industry knowledge.

Work Environment and Company Culture

blithequark is a dynamic and supportive work environment, with a strong focus on teamwork and collaboration. Our team is dedicated to delivering exceptional service to our members, and we are looking for individuals who share our passion for excellence. As a remote worker, you will be part of a virtual team, with regular communication and feedback to ensure your success.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, with a range of perks and benefits designed to support your well-being and career growth. These may include health insurance, retirement savings plans, paid time off, and opportunities for professional development.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative with blithequark, you will be part of a dynamic team, dedicated to making a positive impact in the lives of our members. Don't miss this chance to join our team and take your career to the next level. Apply now to become a part of the blithequark family!