Experienced Full-Time Customer Service Representative - Fully Remote Shareholder Communications Specialist for blithequark

Join the blithequark Team as a Customer Service Representative - Fully Remote

blithequark is seeking a highly skilled and experienced Customer Service Representative to join our team on a full-time basis. As a fully remote employee, you will have the opportunity to work from anywhere outside of California, providing exceptional service to our clients and stakeholders. This is an exciting opportunity to join a leading company in the industry and be part of a team that is passionate about delivering outstanding results.

About blithequark and the Industry

blithequark is a leading provider of shareholder communications services for public companies. Our National Campaigns Unit works closely with internal clients to deliver critical information to shareholders, ensuring that they are informed and engaged. As a Customer Service Representative, you will play a critical role in this process, providing support to shareholders and helping to resolve any issues that may arise.

Key Responsibilities

• Respond to inbound calls, emails, and other communications from shareholders, providing accurate and timely information about company campaigns and proxy meetings.
• Engage in outbound calls to shareholders, delivering key messages and addressing any concerns or questions they may have.
• Work closely with internal teams to resolve shareholder inquiries and issues, ensuring that all communications are accurate and consistent.
• Provide support to shareholders during contested proxy meetings, addressing their concerns and directing them to relevant resources.
• Participate in team meetings and training sessions, staying up-to-date on company campaigns and procedures.
• Maintain accurate records of shareholder interactions, using this information to inform future communications and campaigns.

Essential Qualifications

• High school diploma or GED required.
• 6 months or more of customer service, data entry, or related experience.
• Excellent communication and interpersonal skills, with a strong ability to read and correct grammar.
• Good speaking voice, with the ability to communicate effectively with shareholders.
• Ability to work in a fast-paced environment, prioritizing multiple tasks and responsibilities.

Preferred Qualifications

• Previous experience in a call center or customer service environment.
• Familiarity with shareholder communications or a related field.
• Experience working with complex software systems or technology.

Equipment Requirements

• MacBook (not preferred, but must have a current operating system) or Windows (10 or 11) – no Lenovo, Chrome, etc.
• USB headsets (no wireless).
• Dual monitors will be beneficial, but not required.
• Internet speed: 50 download/ 10 upload.
• Ability to come off mute when called on, with materials open and participation in the chat when asked to complete a task.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to ongoing training and support, helping you to build your skills and advance in your career. We offer a range of benefits, including:

• Competitive salary and benefits package.
• Ongoing training and development opportunities.
• Flexible work arrangements, including fully remote work options.
• Opportunities for career advancement and professional growth.

Work Environment and Company Culture

At blithequark, we pride ourselves on our collaborative and dynamic work environment. As a fully remote employee, you will have the flexibility to work from anywhere, at any time. We offer a range of tools and resources to support remote work, including:

• State-of-the-art technology and software.
• Regular team meetings and check-ins.
• Opportunities for socialization and connection with colleagues.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package, including:

• Competitive salary.
• Benefits package, including health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for bonuses and professional development.

Why Join blithequark?

At blithequark, we are passionate about delivering exceptional results and making a positive impact on our clients and stakeholders. As a Customer Service Representative, you will play a critical role in this process, providing support to shareholders and helping to drive business success. We offer a range of benefits, including ongoing training and development opportunities, flexible work arrangements, and a collaborative and dynamic work environment.

If you are a motivated and experienced customer service professional, we encourage you to apply for this exciting opportunity. Join our team and be part of a company that is committed to excellence and customer satisfaction.

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equality.

Don't miss this opportunity to join our team and start your career with blithequark. Apply now and take the first step towards a rewarding and challenging career in customer service.