Experienced Full Stack Performance Analyst – Data Analytics and Insights for Guest Experience and Business Outcomes at Blithequark

Join the Blithequark Team: Driving Business Excellence through Data-Driven Insights

Blithequark is a leading organization dedicated to creating unforgettable experiences for its guests. Our Consumer Insight, Measurement & Analytics (CIMA) team, part of Blithequark Parks, Experiences and Products, is at the forefront of leveraging data analytics to drive business decisions and optimize guest satisfaction. We are seeking a highly skilled and motivated Performance Analyst to join our Digital and Travel Operations Analytics (DTOA) team, working remotely from the comfort of your own home.

About the Role

As a Performance Analyst at Blithequark, you will play a critical role in providing measurement and analytical support for Contact Centers and pre-arrival Walt Disney World Commerce. You will work closely with our team to analyze data, identify trends, and develop insights that inform business decisions. Your expertise in data analysis, forecasting, and performance metrics will help drive guest satisfaction and business outcomes.

Key Responsibilities

• Performance Analytics and Forecasting:
  • Conduct forecasting, ad hoc modeling, and deep-dive analysis to inform business decisions
  • Monitor agent performance, proactively identify areas that require further research, and perform analyses from start to finish
  • Build reports and visualizations to tell compelling stories with data
  • Present and discuss findings, insights, and recommendations to Senior Leadership and business partners
  • Create, maintain, audit, and continuously optimize reports and documents used to inform several programs
  • Execute programs critical to the business operation under strict timelines
• Measurement and Analytics:
  • Leverage multiple reporting systems and databases (Tableau, Snowflake, Hadoop, Dataiku, Excel, etc.) to conduct analyses and build/maintain reports
  • Monitor data quality and report accuracy; escalate if needed
  • Collaborate with team members, leaders, and business partners to answer complex business questions with sound quantitative analyses and reproducible results
  • Apply innovative analytic techniques to test hypotheses and extract actionable insights
  • Stay up-to-date with the latest data technology trends and share knowledge and best practices with team members

Requirements and Qualifications

Essential Qualifications:

• Bachelor's degree in a quantitative field (e.g., mathematics, statistics, computer science)
• 2+ years of non-internship experience in an analytical role
• Familiarity with forecasting techniques, including traditional statistical methods and/or machine learning or deep learning techniques
• Proactive interest in understanding the "why" behind performance, decisions, etc.
• Strong attention to detail and ability to follow through on tasks and complete projects on time
• Effective communication skills (verbal, written, and visual)
• Desire to excel in a fast-paced, complex, and ambiguous business environment
• Experience with SQL and R or Python

Preferred Qualifications:

• Graduate degree and/or 4+ years of relevant experience in analytics or data technology
• Solid knowledge of statistical inference and proven experience in applying statistical rigor to analyses
• Knowledge of data visualization best practices and experience with data visualization tools, such as Tableau or Power BI
• Excellent SQL skills and fluency in R or Python
• Ability to quickly adapt and learn new tools and skills
• Ability to maintain and develop relationships with partners/clients/team members

What We Offer

At Blithequark, we offer a dynamic and supportive work environment that encourages growth, learning, and innovation. As a remote employee, you will have the flexibility to work from home and enjoy a better work-life balance. Our compensation package is competitive, with a salary range of $25-40 per hour, depending on experience.

Career Growth Opportunities:

• Professional development and training opportunities
• Mentorship and coaching from experienced professionals
• Opportunities for career advancement and growth
• Collaborative and dynamic work environment

Why Join Blithequark?

At Blithequark, we are passionate about creating unforgettable experiences for our guests. We value innovation, teamwork, and excellence, and we are committed to making a positive impact on our communities. By joining our team, you will have the opportunity to work with a talented and dedicated group of professionals who share a common goal of driving business excellence through data-driven insights.

How to Apply

If you are a motivated and analytical individual with a passion for data-driven insights, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

At Blithequark, we are an equal opportunities employer and welcome applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.