Principal UX Designer - Customer Experience: Shaping the Future of Diabetes Care through Innovative Design

Unlock Your Potential as a Principal UX Designer - Customer Experience at Insulet Corporation

Insulet Corporation is on a mission to enable people with insulin-requiring diabetes to enjoy simplicity, freedom, and healthier lives through the use of their innovative Omnipod product platform. With a rich history dating back to 2000, Insulet has been at the forefront of developing wearable, waterproof, and lifestyle-accommodating technology that has improved the lives of hundreds of thousands of patients worldwide. As the company continues to expand its global footprint, it's seeking highly motivated and performance-driven individuals to join its team, including a talented Principal UX Designer - Customer Experience.

About Insulet Corporation

Insulet Corporation is a pioneering medical device company that has revolutionized the way people manage diabetes. With a strong focus on innovation and customer-centricity, the company has established itself as a leader in the diabetes care industry. As Insulet continues to grow and expand its reach, it's committed to hiring amazing people who share its values and are passionate about delivering exceptional customer experiences.

Job Overview: Principal UX Designer - Customer Experience

The Insulet UX team is seeking a highly skilled and customer-obsessed Principal UX Designer to join its team. As a Principal UX Designer, you'll play a critical role in defining, articulating, building, and championing the future vision of Insulet's products, with a focus on simplifying the lives of people touched by diabetes. You'll be responsible for leading product UX design for one of the major areas of Insulet's global product suite, partnering with cross-functional teams to develop user-centered design solutions that meet customer needs and business objectives.

Key Responsibilities

• Lead product UX design for a major area of Insulet's global product suite, facilitating the UX design process from research to implementation.
• Define the overall UX design vision for products, features, or experiences, working closely with product managers and user researchers to understand customer needs and business objectives.
• Take a user-centered design approach, rapidly prototyping and testing designs with the User Research team, and iterating based on feedback and data insights.
• Collaborate with product and business partners to develop a shared vision and lead the design process to deliver on those objectives.
• Influence UX design and product direction through the development of frameworks that simplify product user and customer experiences.
• Partner with other design leaders to improve design quality and continue growing as a design leader, mentoring junior designers and guiding them in creating intuitive and engaging product experiences.
• Communicate design rationale across teams with clarity and influence, presenting UX design work to partners and executive leadership for review, feedback, and sign-off.

Required Leadership/Interpersonal Skills & Behaviors

• Ability to present UX design work to partners and executive leadership in a clear and concise manner.
• Measure the success and effectiveness of UX innovations, collaborating with partners and product managers to understand detailed requirements and design complete user experiences.
• Extensive experience using UX design standard methodologies to design solutions, with a deep understanding of mobile-first and adaptable design.
• Ability to break down big design projects into clear results needed while working in agile sprint teams, advocating for design thinking processes and solutions within the production team and with partners.
• Ability to lead UX strategy in a matrixed organization, inspiring and mentoring UX practitioners and partners, and leading projects throughout the planning, design, and development cycle.

Required Skills and Competencies

• Deep expertise in design tools such as Figma, Framer, Sketch, FigJam, Adobe Creative Cloud, JIRA, Confluence, and Miro.
• A thoughtful and exquisite online portfolio showcasing a proven track record of innovation and strategy work within the mobile ecosystem.
• Ability to think systemically and holistically about product ecosystems and user needs, navigating ambiguity and driving innovation across platforms.
• Deep passion for user-centered design and advocacy for the customer experience, with a track record of using user research and data for decision-making.
• Extraordinary aesthetic sense for beautiful designs, paying attention to details and striving for simplicity at the core of Insulet's brand.
• Expert storyteller and influencer, with a proven track record of providing and effectively communicating strategic and tactical recommendations based on data to all levels of the organization.

Preferred Qualifications

• Background in consumer products design within large ecosystems.
• Familiarity with medical device development processes.

Education and Experience

• BS in Design, Graphic Design, HCI, Computer Science, or equivalent experience.
• Experience in global consumer projects from design strategy through execution.
• 10+ years of mobile app and customer experience design experience.
• 5 years working in an Agile environment.

What We Offer

Insulet Corporation offers a competitive total rewards package, including a salary range of $161,100.00 - $242,100.00 for this role. The company also provides a dynamic and supportive work environment, opportunities for career growth and professional development, and a commitment to diversity, equity, and inclusion.

Work Environment and Company Culture

Insulet Corporation is committed to creating a work environment that is inclusive, collaborative, and supportive. The company values diversity and promotes a culture of respect, empathy, and understanding. As a remote-friendly organization, Insulet offers flexible work arrangements that allow employees to work from anywhere, while also providing opportunities for in-person collaboration and connection.

Ready to Apply?

If you're a motivated and talented Principal UX Designer looking to join a dynamic and innovative team, we encourage you to apply now! Insulet Corporation is committed to delivering exceptional customer experiences and is seeking individuals who share this passion. With a strong focus on design, innovation, and customer-centricity, Insulet is an exciting place to build a career and make a meaningful impact.

At Insulet Corporation, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join Insulet Corporation and be part of shaping the future of diabetes care through innovative design. Apply now and take the first step towards a rewarding and challenging career opportunity!