Experienced Promotional and Partner Operations Associate Manager – Global Direct-to-Consumer Streaming Services and Strategic Partnership Development

Introduction to The Walt Disney Company and Our Direct-to-Consumer Team

The Walt Disney Company, a world-renowned leader in the entertainment industry, is seeking a highly skilled and experienced Promotional and Partner Operations Associate Manager to join our Direct-to-Consumer (DTC) team. Our DTC team is responsible for overseeing the Hulu and Disney+ streaming businesses, bringing the best-in-class storytelling to fans and families everywhere. As a key member of our Business Operations function, you will play a critical role in operating our growing Disney Direct-to-Consumer organization, focusing on strategic solution design, planning, program management, and execution of major business initiatives.

About the Role and Team

The Partner Operations team is tasked with executing global direct-to-consumer promotional offers through external partnerships, synergy efforts, and internal campaigns that support the growth and profitability of TWDC's DTC streaming services, including Disney+, Hulu, ESPN+, and the Disney Bundle. As a Promotional and Partner Operations Associate Manager, you will collaborate on the end-to-end management of promotions and promotional partnerships, assuming key operational tasks such as copy and creative assets management, ticketing engineering requirements, legal approval requests, and supporting the maintenance of source-of-truth briefs for internal and external campaigns and trackers for all campaigns in execution.

Key Responsibilities

• Independently manage partnership campaign projects, leading operational meetings and executing tasks to ensure launch readiness while mitigating risks.
• Act as a strategic business partner to key internal stakeholders, including Marketing, Marketing Operations, Commerce Operations, Product, Customer Service, and Legal, to advance key initiatives.
• Develop runbooks and process documents for Partner Operations to offer guidance to internal and external partners on redemption-based partnerships.
• Serve as a subject matter expert on new promotional offer types and capabilities, including promotions on Hulu, Disney+, bundled services, and various retail and in-app purchase promotions.
• Plan and project manage promotional initiatives, including resource planning, project planning, progress tracking, and milestone documentation.
• Implement and document business processes focused on operational efficiency and global scalability.
• Ensure compliance with team standard operating procedures, maintain accurate documentation to minimize operational risks, and implement additional launch readiness measures for partnerships and key offers initiatives.
• Collaborate with regional teams in Canada, EMEA, LATAM, and APAC to support local launches of partnerships and promotional initiatives.
• Work across international teams to support the global partnership pipeline and establish global prioritization.

Essential Qualifications and Skills

To be successful in this role, you will need:

• 3+ years of experience in business operations, account management, project management, or a similar field.
• Strong project management, organizational, and communication skills.
• Proficient in Google Suite, especially Google Slides.
• Skilled in creating professional visualizations of data and processes.
• Capable of working across time zones with a focus on global scalability.
• Excellent oral and written communication and problem-solving abilities.
• Exceptional interpersonal skills for fostering strong relationships.
• Adept at navigating matrixed organizations and global partner networks.
• Comfortable in fast-paced environments supporting new products and businesses.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience in the digital subscription or entertainment industries.
• Experience working with project management tools such as Atlassian JIRA, Smartsheet, and Asana.

Education and Compensation

A Bachelor's degree in a business-related field is required. The hiring range for this position in Glendale, CA is $78,200 to $104,800 per year. The base pay actually offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Career Growth Opportunities and Learning Benefits

At The Walt Disney Company, we are committed to providing our employees with opportunities for growth and development. As a Promotional and Partner Operations Associate Manager, you will have the chance to work on high-visibility projects, collaborate with cross-functional teams, and develop your skills in business operations, project management, and partnership development. You will also have access to training and development programs, mentorship opportunities, and a supportive work environment that encourages innovation and creativity.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, inclusivity, and creativity. We believe in fostering a work environment that is collaborative, dynamic, and fun. As a member of our team, you will be part of a global community of professionals who are passionate about bringing the best-in-class storytelling to fans and families everywhere. We offer a range of perks and benefits, including flexible work arrangements, employee discounts, and access to exclusive company events.

Conclusion

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for the Promotional and Partner Operations Associate Manager role. This is a fantastic opportunity to grow your career, work on high-impact projects, and be part of a global team that is shaping the future of the entertainment industry. Please submit your application today and join our team of talented professionals who are passionate about bringing magic to fans and families everywhere.

Apply now and become a part of our dynamic team!