Urgently Hiring: Remote Care Advocate - Customer Experience for Transforming Healthcare

Join the Mission to Transform Healthcare: Become a Remote Care Advocate - Customer Experience

Are you a passionate and empathetic individual with a strong background in customer experience, healthcare, or a related field? Do you have a desire to make a positive impact on people's lives and contribute to a mission-driven organization? AiRCare Health, a next-generation behavioral healthcare company, is seeking a Remote Care Advocate - Customer Experience to join our team. As a Care Advocate, you will play a vital role in connecting individuals with the resources they need to thrive, while promoting emotional well-being and mental health.

About AiRCare Health

At AiRCare Health, we are committed to transforming the healthcare delivery model by leveraging cutting-edge technology to identify and connect people with the resources they need to live fulfilling lives. Our innovative care experience is driven by technology but focused on human connection. We believe that everyone deserves access to quality healthcare, and we are dedicated to making a positive impact on the lives of millions.

Why We Need You

As a Remote Care Advocate - Customer Experience, you will be the window into our organization, providing exceptional customer service and support to individuals in need. We are looking for someone who is passionate about mental health and emotional well-being, with a strong background in customer experience, call center operations, benefits, claims, or healthcare scheduling practices. If you are an optimist with excellent interpersonal skills, a willingness to learn, and a desire to make a difference, we want to hear from you!

Key Responsibilities:

• Proactively reach out to individuals via phone to offer help and support according to program requirements.
• Work closely with a collaborative team of people who share your passion for transforming healthcare.
• Be a key contributor to improving the lives of millions of people by connecting them with the support they need to thrive.
• Utilize your knowledge and experience in customer experience, healthcare, or a related field to provide exceptional support and guidance.
• Develop strong relationships with individuals, building trust and rapport through empathetic and compassionate conversations.
• Navigate complex situations and facilitate tough or emotional conversations with sensitivity and professionalism.
• Effectively manage your time, prioritizing tasks and triaging competing demands in a high-call-volume environment.
• Stay up-to-date with the latest technology and tools, using them to enhance your work and improve outcomes.

Essential Qualifications:

• At least 1 year of outbound customer experience in a call center, claims, benefits, fundraising, or healthcare scheduling practices.
• Passion for mental health and emotional well-being, behavioral health, community outreach, resources, healthcare, or active volunteerism.
• Demonstrated excellence in providing outstanding customer service over the phone and via email.
• Excellent interpersonal skills, including communication and listening.
• Ability to work independently in a remote environment, with self-motivation and discipline.
• College graduate or Associate's degree in a customer-related field.
• Reside in AR, AZ, FL, GA, IL, KY, MA, MD, MN, NC, NE, NV, OH, SC, TN, TX, VA, or WI.

Preferred Qualifications:

• Previous experience in a healthcare or customer experience role.
• Familiarity with employee benefit ecosystems and healthcare navigation.
• Experience working in a high-call-volume environment.
• Knowledge of mental health and emotional well-being resources.

Skills and Competencies:

To succeed as a Remote Care Advocate - Customer Experience, you will need:

• Strong communication and interpersonal skills.
• Empathy and compassion, with a genuine desire to help others.
• Excellent problem-solving and critical thinking skills.
• Ability to work independently and as part of a team.
• Self-motivation and discipline, with a strong work ethic.
• Flexibility and adaptability, with a willingness to learn and grow.

Career Growth Opportunities and Learning Benefits:

At AiRCare Health, we are committed to the growth and development of our team members. As a Remote Care Advocate - Customer Experience, you will have access to:

• Comprehensive training and onboarding program.
• Ongoing coaching and feedback.
• Professional development opportunities.
• Career advancement opportunities within the organization.

Work Environment and Company Culture:

Our company culture is built on a foundation of empathy, compassion, and a commitment to making a positive impact. As a remote team member, you will be part of a dynamic and supportive community that values:

• Collaboration and teamwork.
• Innovation and creativity.
• Diversity and inclusion.
• Work-life balance.

Compensation, Perks, and Benefits:

We offer a competitive salary and a comprehensive benefits package, including:

• Medical, dental, STD, LTD, and life insurance.
• PTO/sick leave/holiday pay.
• 401K plan.
• Opportunity to work remotely and enjoy a better work-life balance.

How to Apply:

If you are passionate about transforming healthcare and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to:

Don't miss this opportunity to join our team and make a difference in the lives of millions. Apply today!