Client Service Consultant - Cigna Healthcare - Hybrid

About the position Responsibilities • Manage a complex book of business, provide direction and support to junior professionals and monitor trends while developing and executing service delivery plans. • Engage externally with clients and brokers to educate and inform on service capabilities, products and market level strategies. • Provide the day-to-day service and build long-term relationships with clients and brokers. • Attend geographically assigned local market client/broker meetings. • Accountable to keep account team and service leadership team well informed of account status and potential opportunities for expanded business. • Develop and execute service improvement and recovery plans including proactive actions, collaborate with matrix partners, account teams to ensure we meet/exceed client expectations for assigned book. • Perform root cause analysis and use data and insights to mitigate reoccurrence of issues. • Accountable to exercise judgment in the evaluation, selection and adaptation of both standard and complex service techniques and procedures. • Coordinate the development and delivery of monthly, quarterly and annual reporting of book of business to ensure attainment of segment level results and service improvement plans. • Serve as primary subject matter expert and in support of team training: enhance, maintain and facilitate the standard operating procedures related to service delivery. • Utilize problem-solving skills to identify root cause and provide support for region across the segment and leadership on all issues and initiatives. • Lead and/or participate in projects. • Collaborate and Partner with Tech Coaches, Trainers, Auditors & Compliance, leadership to ensure awareness of issues, elements/changes are infused in day-to-day processes and best practices are adopted. • Facilitate and lead discussions. • Influence service partners to drive consistency and best practices with the local market and across markets and segments. • Demonstrate the ability to be proactive, anticipate needs with strong organizational and communication skills. Requirements • Bachelor/Associate's degree in a related field preferred or at least 3+ years of related experience. • Previous extensive Sales Operations Services, procedures, compliance experience strongly preferred. • Previous experience working on a service support team, project team or as a business resource support for projects and initiatives preferred. • Exceptional knowledge and Technical understanding of insurance industry, broker experience, HMO, PPO, POS, funding, Compliance, contract and underwriting/rating knowledge and systems experience specifically using Excel and SFDC. • Prior experience working with matrix partners, coaching others and with external customers is preferred. • Strong communications and interpersonal skills (written, oral and professional presence). • Ability to attend client/broker events locally with potential to travel. Benefits • Comprehensive health-related benefits including medical, vision, dental, and well-being and behavioral health programs. • 401(k) with company match. • Company paid life insurance. • Tuition reimbursement. • A minimum of 18 days of paid time off per year. • Paid holidays. Apply tot his job Apply To this Job