National Customer Operations Manager - Driving Business Growth and Customer Value at blithequark

Unlock Your Career Potential at blithequark

At blithequark, we're on a mission to refresh the world and make a difference. With a rich history spanning over 130 years, we've established ourselves as a leader in the industry, boasting an impressive portfolio of over 250 iconic and innovative brands. As we continue to grow and expand our reach, we're seeking a talented and experienced National Customer Operations Manager to join our team and drive business success.

About the Role

As a National Customer Operations Manager on the Inspire Account Team at blithequark, you'll play a pivotal role in configuring and owning the fulfillment of account-based equipment, service, and supply chain solutions to support our customer value-creation strategy. You'll work closely with our sales team and customers to drive beverage quality, revenue, and profit for the System, while ensuring proper cost management to help achieve our goal of becoming our Customer's most valued supplier.

Key Responsibilities

• Lead customer selling efforts of operational products & services and customer stewardship, providing operational Subject Matter Expertise to external portfolio of customers and internal client groups.
• Develop and lead short and long-term business operational planning for a portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, and more.
• Create project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives, leading internal project team resources and project communication with customers and account teams.
• Develop annual business plans for Net Service Expense and Capital for assigned portfolio of national accounts, identifying key drivers of service to create solutions that decrease costs, increase quality, and deliver additional profit to customers and blithequark.
• Utilize technical capability, financial acumen, and presentation development skills to deliver customer value and drive business growth.

Qualifications & Requirements

To succeed in this role, you'll need:

• A BS/BA (or equivalent) degree, with an MS/MA/MBA (or equivalent) preferred.
• Previous experience in a face-to-face customer sales or operations role calling on senior-level buyers.
• 3 or more years of customer management experience or customer operational management experience.
• 2-4 years of general Operations experience and 2-4 years of Project Management experience.
• Experience working with data, specifically manipulation and analysis.

Essential Skills

To excel as a National Customer Operations Manager at blithequark, you'll need to possess:

• Technical Capability: Ability to create operational solutions and utilize system tools to deliver customer value.
• Financial Acumen: Ability to build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio.
• Presentation Development and Delivery: Ability to utilize C4V methodology and tools to effectively deliver customer stewardship and the blithequark operational value proposition both written and verbally.
• Influencing: Ability to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome.
• Strategic Thinking: Ability to create a strategic plan that addresses customer needs while driving company profitability.

What We Offer

At blithequark, we're committed to nurturing an inclusive culture that is grounded in our company purpose. We offer:

• A dynamic and diverse work environment with a range of customers across various industries.
• Opportunities for career growth and development, with a focus on continuous learning and improvement.
• A comprehensive compensation and benefits package, including competitive salary and perks.
• A culture that values curiosity, empowerment, inclusivity, and agility.

Our Purpose and Growth Culture

We're taking deliberate action to refresh the world and make a difference. Our growth culture is built on four key behaviors:

• Curious: We're always looking for new ways to improve and innovate.
• Empowered: We give our people the autonomy to make decisions and take ownership.
• Inclusive: We believe in the power of diversity and inclusion to drive business success.
• Agile: We're adaptable and responsive to changing circumstances.

By joining blithequark, you'll become part of a legacy brand with a rich history and a bright future. You'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences and driving business growth.

Equal Opportunities

We're an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Ready to Apply?

If you're a motivated and experienced professional looking to drive business growth and customer value, we encourage you to apply for this exciting opportunity at blithequark. With a competitive salary and comprehensive benefits package, we offer a rewarding career path for those who are passionate about delivering exceptional results.

Apply Now!