Experienced Customer Service Representative – Remote Opportunity for Delivering Exceptional Support and Exceeding Customer Expectations at blithequark

Introduction to blithequark

Imagine being part of a dynamic team that values diversity, inclusion, and exceptional customer service. At blithequark, we are committed to providing our customers with an unparalleled experience, and we are seeking a talented and dedicated Customer Service Representative to join our team. As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being an integral part of our vibrant and supportive community.

About the Role

In this exciting role, you will be responsible for delivering top-notch customer service, resolving issues, and providing support to our valued customers. As a member of our Payments and Digital Strategy team, you will be an essential part of our operations, working closely with various departments to ensure seamless and efficient service. Your exceptional communication skills, attention to detail, and ability to work in a fast-paced environment will make you a standout candidate for this position.

Key Responsibilities

• Complete data access and balancing functions to ensure accuracy and efficiency
• Coordinate return items with contributors, vendors, the Federal Reserve Bank, and other institutions to resolve issues promptly
• Assist other departments with fraud resolution, member inquiries, and related Accounting standard ledger balancing to provide exceptional support
• Work member cases/sports assigned to you, ensuring timely and effective resolution
• Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines, as well as Federal Banking laws
• Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products to ensure accuracy and security
• Log, report, and make necessary GL, account changes, and/or returns to maintain accurate records
• Process Stop Pays and Check Batching to ensure efficient and secure transactions
• Complete daily balancing and department closing to ensure seamless operations
• Obtain information from contributors for timely and accurate processing of international and domestic fund transfer requests
• Research and confirm incoming and outgoing fund transfer information to ensure accuracy and security
• Communicate with vendors to process fund transfers efficiently and effectively
• Understand and be familiar with outgoing and incoming fund transfer laws and regulations to ensure compliance
• Deposit check returns, research member back checks on draft changes, process member checks, confirm contributors for outgoing fund transfers, and Federal Reserve verifying and releasing fund transfers
• Complete daily processing of workflows associated with late returns, supply of receipts, foreign collections, and legal fees

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or GED
• Intermediate Excel and Word skills
• Previous customer/member service experience (preferred)
• Previous banking or Credit Union experience (preferred)
• Episys/Symitar and processing wires experience (preferred)

Skills and Competencies

The ideal candidate will possess:

• Excellent communication and customer service skills
• Ability to work in a fast-paced environment and handle multiple responsibilities
• Strong attention to detail and organizational skills
• Ability to prioritize work and meet deadlines
• Strong mathematical skills and ability to perform calculations and analyze data
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Career advancement opportunities within the company
• A supportive and collaborative work environment that encourages innovation and creativity
• Recognition and reward programs to acknowledge your achievements and contributions

Work Environment and Company Culture

At blithequark, we pride ourselves on our diverse and inclusive work environment. We believe that our employees are our greatest asset, and we strive to create a workplace that is supportive, collaborative, and fun. As a remote employee, you will be part of a vibrant and dynamic team that values open communication, transparency, and mutual respect.

Compensation, Perks, and Benefits

As a valued member of our team, you will be eligible for:

• Competitive salary and benefits package
• Opportunities for career advancement and professional growth
• Flexible work arrangements, including remote work options
• Comprehensive health and wellness programs, including medical, dental, and vision coverage
• 401(k) program with company match
• Paid time off and holidays
• Employee recognition and reward programs

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be part of a dynamic team that values diversity, inclusion, and exceptional customer service. Don't miss out on this chance to join our vibrant and supportive community and take your career to the next level. Apply now and discover the blithequark difference!