[Remote] External Communications, Senior Specialist

Note: The job is a remote job and is open to candidates in USA. Relativity is a company focused on clear, customer-centered messaging, and they are seeking a Senior Specialist for External Communications. In this role, you will lead the planning and delivery of external communications, ensuring clients are well-informed about product updates and changes while collaborating with various teams to enhance messaging accuracy and engagement. Responsibilities • Draft, refine, and disseminate customer-facing communications including newsletters, direct emails, decks, and more. • Manage the external communications calendar, aligning deliverables with product release cycles and operational milestones. • Act as a strategic partner to Product Marketing, Product Management, Product Support, and Customer Success to ensure messaging accuracy and timing. • Serve as the communications liaison for external stakeholders, translating complex or technical changes into benefits-first, customer-ready language. • Monitor and iterate on communication processes—review workflows, approval paths, and delivery channels. • Measure engagement (e.g., open rates, community feedback), analyze effectiveness, and iterate for continuous improvement. • Collaborate with the broader GTM Enablement and Communications team to support the full readiness process, contributing to cross-functional initiatives beyond communications to ensure customers and partners are consistently prepared for product and operational changes. Skills • 5+ years of experience in communications, content strategy, product marketing, or a related function at a SaaS company. • Outstanding writing and editing skills, with a knack for framing complex topics in clear, customer-centered language. • Strong program or project management capabilities; adept at juggling timelines, input from multiple partners, and shifting priorities. • Familiarity with collaboration and communications tools (e.g., Asana, Salesforce, Confluence, Marketo) and comfort leveraging emerging technologies such as Copilot or other AI-driven tools to enhance productivity and content quality. • Demonstrated ability to collaborate across internal teams and operate with minimal supervision. • Customer-first mindset: proactive, detail-oriented, and capable of anticipating needs and questions. Benefits • An annual performance bonus • Long-term incentives Company Overview • Relativity's makes software to manage large volumes of data and identify key issues during litigation, investigations, and compliance. It was founded in 2001, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is http://www.relativity.com. Apply tot his job Apply To this Job