Experienced Full Stack Customer Support Specialist - Remote Operations and Customer Center at Blithequark

Join the Heartbeat of Blithequark's Global Operations: A Unique Co-op Opportunity

Blithequark's Operations and Customer Center (OCC) is at the forefront of the company's global operations, serving as the central hub for all strategic and tactical decision-making. We're seeking highly motivated and talented co-op students to join our team for a minimum of three alternating work terms (Fall 2024, Summer 2025, and Spring 2026). As a co-op student at Blithequark, you'll have the opportunity to collaborate with aviation professionals, supporting teams by utilizing data to solve operational business challenges and make a real impact on our customers' experiences.

About Blithequark and the Industry

Blithequark is a leading player in the aviation industry, renowned for its commitment to excellence and customer satisfaction. With a global presence, we're dedicated to providing top-notch services and experiences to our passengers. Our Operations and Customer Center is the backbone of our operations, and we're looking for talented individuals to join our team and contribute to our success.

Key Responsibilities

As a co-op student in our Operations and Customer Center, you'll have the opportunity to work on various projects and assignments, including:

• Load Control Center: You'll be responsible for aircraft weight and balance, fuel distribution, and ensuring compliance with manufacturer and company specifications. You'll also work with the LCC's back office to create applications and efficiencies to reduce workload for the frontline team.
• Fuel System: You'll develop strategies, tools, and sustainability policies for annual jet fuel consumption. You'll research and develop methods to determine safe and efficient fuel loads, improve aircraft routing, and enhance cargo forecasting.

Essential Qualifications

To succeed in this role, you'll need:

• A bachelor's degree in Computer Science, Analytics, Economics, Industrial Engineering, Aviation Management, or a related 4-year degree program.
• Availability to work for three alternating semesters, Monday through Friday.
• Enrollment in an educational institution throughout the co-op program.
• Willingness and ability to learn new skills and take on new challenges.
• A team-first attitude with a focus on team success.
• Strong organizational, project management, and verbal/written communication skills.
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
• Comfortability working in both group and individual settings.
• Prioritization of safety and security for oneself and others.
• Embracing of diverse people, thinking, and styles.
• A high school diploma, GED, or high school equivalency.
• At least 18 years old and authorized to work in the US.

Preferred Qualifications

We'd love to see:

• Familiarity or experience with SQL, SAS, Python, R, Tableau, Excel, and PowerPoint.
• Understanding of airline operations, scheduling, and planning.
• History of leadership roles in student and community organizations.
• A passion for a future career in the aviation industry and serving Blithequark's customers.

Career Growth Opportunities and Learning Benefits

At Blithequark, we're committed to the growth and development of our employees. As a co-op student, you'll have access to:

• On-the-job training and mentorship.
• Opportunities to work on high-impact projects and contribute to the company's success.
• A comprehensive benefits package, including competitive salary, health insurance, and retirement savings.
• A dynamic and supportive work environment that encourages learning, innovation, and teamwork.

Work Environment and Company Culture

At Blithequark, we pride ourselves on a culture that values:

• Diversity, equity, and inclusion.
• Collaboration and teamwork.
• Innovation and creativity.
• Customer satisfaction and loyalty.
• Employee well-being and growth.

Our remote work environment allows for flexibility and work-life balance, while our regular virtual team-building activities and communication channels keep us connected and engaged.

Compensation and Benefits

We offer a competitive salary range of $65,000 - $75,000 per year, along with a comprehensive benefits package that includes:

• Health insurance.
• Retirement savings.
• Paid time off.
• Professional development opportunities.

Why Join Blithequark?

By joining Blithequark's Operations and Customer Center as a co-op student, you'll be part of a dynamic team that's shaping the future of the aviation industry. You'll have the opportunity to:

• Work on high-impact projects and contribute to the company's success.
• Develop valuable skills and expertise in a fast-paced and dynamic environment.
• Build a professional network of contacts and mentors.
• Enjoy a comprehensive benefits package and competitive salary.

If you're passionate about the aviation industry, customer satisfaction, and making a real impact, we encourage you to apply for this exciting co-op opportunity at Blithequark. Join our team and be part of the heartbeat of our global operations!