Experienced Full Stack Customer Service Representative - Remote Social Media Support Specialist for Global Platform Development

Join the Team at blithequark: Deliver Exceptional Customer Experiences in a Rapidly Growing Industry

blithequark is a pioneering company in the technology sector, renowned for its innovative solutions and commitment to customer satisfaction. With a strong foundation of over 28 years in business and a reputation for excellence, we are seeking highly skilled and motivated Customer Service Representatives to join our remote team. As a vital support link between our user community and development team, you will play a crucial role in ensuring the best possible experience for our users on our social media platform, Match Awards.

About Our Industry and Platform

Our social media platform, Match Awards, is a cutting-edge solution designed to connect users and facilitate meaningful interactions. With a global user base and exponential growth, we are dedicated to providing a seamless and engaging experience for our users. Our platform is supported by a state-of-the-art datacenter in North Carolina, ensuring reliable and efficient operations.

Key Responsibilities

• Onboarding and Support: Show new users how to create effective profiles to maximize their contract, grant, financing, and loan opportunities, ensuring they get the most out of our platform.
• Social Media Engagement: Engage with users on our social media platform, addressing their queries and concerns in a professional and empathetic manner.
• Multi-Channel Support: Respond to customer questions through our in-house ticket system, chat, conferencing, and phone support, providing timely and effective solutions.
• Beta Testing and Quality Assurance: Work with our in-house tools to conduct beta testing and ensure the smooth functionality of our platform, identifying areas for improvement.
• Data Analysis: Analyze relevant data to identify trends, failures, and opportunities, providing valuable insights to inform our development and marketing strategies.
• Collaboration and Optimization: Collaborate with our marketing team to optimize PPC and SEO strategies, ensuring our platform reaches its full potential.
• Bug Identification and Resolution: Identify potential product bugs reported by real users and coordinate with the development team to resolve issues promptly.

Skills and Qualifications

Essential Qualifications:

• Experience in Social Media: Minimum of two years of experience or higher level education regarding social media, with a deep understanding of its applications and best practices.
• Technical Skills: Knowledge and experience with Microsoft Office, VPN, and CRM tools, as well as the ability to adapt to new technologies.
• Communication Skills: Exceptional written and spoken English communication skills, with the ability to use AI for research and provide empathetic support to users.
• Independence and Proactivity: Ability to work remotely and independently with minimal supervision, demonstrating a proactive approach to problem-solving.

Preferred Qualifications:

• Language Skills: Ability to communicate in English and one or more other languages natively or using Google Translate/AI, enhancing our global support capabilities.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have opportunities to:

• Develop your skills in social media support, customer service, and technical troubleshooting.
• Collaborate with cross-functional teams, including marketing, development, and sales.
• Contribute to the improvement of our platform and services, shaping the future of our company.
• Participate in ongoing training and professional development programs.

Work Environment and Company Culture

blithequark is a dynamic and innovative company with a strong focus on customer satisfaction and employee well-being. Our remote work environment allows for flexibility and work-life balance, while our collaborative culture encourages teamwork, creativity, and growth.

Company Highlights:

• Privately-Owned: blithequark is a 100% privately-owned company with a consistent track record of unblemished profitability.
• Industry Recognition: We have earned a place on the Inc 500 list two times and the Deloitte & Touche Fast 500 list three times.
• State-of-the-Art Infrastructure: Our 93,000 Square Foot data center in Fayetteville, NC, ensures reliable and efficient operations.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package, including:

• Competitive salary and benefits.
• Opportunities for professional growth and development.
• Flexible remote work arrangements.
• Access to cutting-edge technologies and tools.

Conclusion

If you are a motivated and customer-focused individual with a passion for social media and technology, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative, you will play a vital role in shaping the future of our company and delivering exceptional experiences for our users. Join our team today and be part of a dynamic and innovative organization!