Experienced Full-Time Customer Experience Chatroom Operator - Remote Opportunity with blithequark

Join the blithequark Team: Where Conversations Come Alive

blithequark is a pioneering company that's revolutionizing the way enterprises connect with consumers through AI-powered conversational outreach. Our innovative platform has facilitated over half a billion humanized conversations, making us the go-to choice for top enterprises worldwide. We're now expanding our Conversion Improvement team and looking for exceptional Customer Experience Chatroom Operators to join our dynamic, remote team.

About blithequark and Our Mission

At blithequark, we're passionate about empowering enterprises to capture intent and drive meaningful conversations. Our focus on delivering automation at scale has sparked rapid growth, and we're committed to maintaining the highest industry standards of excellence. As a blithequark team member, you'll have a direct impact on our company's success and growth. We're a community that values personal growth, and we're excited to welcome new talent to our team.

Job Overview

As a Customer Experience Chatroom Operator, you'll play a critical role in handling top clients and use cases for blithequark. This is a unique opportunity to join a team of customer service driven individuals who are quick on their feet and can empathize with consumers. You'll be responsible for reading consumer responses, responding contextually, and categorizing them accurately. Your goal will be to provide thoughtful, articulate, and appropriate guidance specific to the conversation, industry, and subject.

Key Responsibilities:

• Respond to inbound messages via our chat room to leads regarding questions or concerns around the product or service, utilizing point and click frequently asked questions canned responses.
• Create ad-hoc responses that are relevant, appropriate, and compliant with the records industry and vertical.
• Escalate conversations to leadership when needed.
• Document frequently asked questions for continual improvement.
• Add relevancy to canned responses.
• Maintain 98% or above accuracy in response handling.
• Maintain a Replies per Hour rate of 60 replies per hour worked.
• Participate in other projects as assigned.

Requirements and Qualifications

Essential Skills and Abilities:

• Experience in a Customer Service Chatroom environment.
• Experience with writing responses to consumers in a real-time, chat-based environment.
• Familiarity with verticals like Automobile Insurance, Health Insurance, Prescription Drug Plans.
• Professionalism in all interactions.
• Exceptional attention to detail and high standard of excellence/perfection.
• Comfortability on a computer and advanced typing skills.
• Good grammatical, spelling, and logic skills.
• Exceptional verbal, communication, and written skills.
• Reliable and responsible to a designated schedule.
• Must have reliable strong internet/WiFi.

Education:

• High School or equivalent.
• College Degree a plus.

What We Offer

Benefits and Perks:

• Full-time role with a comprehensive benefits program.
• Opportunity to work remotely from anywhere.
• Flexible scheduling with various time slots available (24/7).
• Professional growth and development opportunities.
• Competitive compensation and perks.

Our Core Values

At blithequark, we're guided by a set of core values that drive our daily work and interactions:

Lean:

We strive for the right balance between administration and simply doing things. We aim to finish work in a timely manner while reviewing to ensure we're striking the right balance.

Passion:

We express passion daily by taking on additional projects and roles to help teams outside our own while maintaining our individual workload. We understand that our activities enable our clients and blithequark as a whole to be successful.

Happiness:

We prioritize finding balance in both our personal and work life. We participate in group and team activities and understand that life is about more than just coming to work daily.

Improve:

We never accept the status quo and are always looking for ways to streamline and innovate. We bring improvements to leadership and understand the anticipated benefit.

Team:

We support and assist our teammates, even if it's outside of our typical duties. We take on additional projects for their added value and understand how we impact everything and the value we provide.

Why Join blithequark?

As a Customer Experience Chatroom Operator at blithequark, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. You'll have the opportunity to grow professionally, work on exciting projects, and contribute to the company's success. If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply.

How to Apply

If you're excited about joining our team and contributing to our mission, please submit your application. We can't wait to hear from you and explore how you can help drive success at blithequark!