Experienced Full-Time Remote Virtual Assistant - US Healthcare Customer Service Representative

Join the Team at Blithequark: Where Passion Meets Purpose in US Healthcare

At Blithequark, we're on a mission to build a team of exceptional individuals who work without boundaries, are passionate about delivering outstanding service, and want to create a lasting impact in the lives of everyone they touch. As a leader in the US healthcare industry, we're committed to fostering a culture of excellence, innovation, and growth. If you're looking for a challenging and rewarding role that offers flexibility, fun, and opportunities for professional development, we want to hear from you!

About Our Team and Culture

At Blithequark, we believe that our team members are our greatest assets. We're dedicated to creating a work environment that's engaging, supportive, and empowering. Our culture is built on the principles of collaboration, creativity, and continuous learning. We offer flexible hours, opportunities for growth and development, and a dynamic work environment that encourages innovation and teamwork.

Job Summary

We're seeking a highly skilled and motivated Remote Virtual Assistant to join our team in US healthcare customer service. As a full-time remote virtual assistant, you will play a critical role in ensuring seamless communication between healthcare providers, patients, and our organization. If you're a detail-oriented, tech-savvy individual with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply.

Key Responsibilities

• Prepare and assemble medical record documentation/charts for physicians, ensuring accuracy and completeness.
• Ensure medical record compliance by self-documentation attestation, adhering to regulatory requirements and industry standards.
• Update patient history, physical exam, and other pertinent health information in the patient records, utilizing electronic health records (EHRs) and other software applications.
• Prepare and send all documentation to physicians for review and approval via authentication of detailed data entry and facility-specific procedures.
• Monitor the duration of basic lab results and screening procedures, ensuring timely follow-up and communication with healthcare providers.
• Comply with hospital and medical facility policies, including those relating to HIPAA and Joint Commission, maintaining confidentiality and data security.
• Perform other clerical duties and tasks to improve provider productivity and clinic workflow, as assigned by management.

Essential Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree in healthcare administration, medical records, or related field preferred.
• 1-2 years of experience in medical records, customer service, or a related field; experience in US healthcare industry preferred.
• Excellent communication and interpersonal skills, with ability to work effectively with healthcare providers, patients, and internal stakeholders.
• Strong organizational and time management skills, with ability to prioritize tasks and meet deadlines.
• Proficiency in electronic health records (EHRs) and other software applications; experience with medical terminology and coding preferred.
• Ability to work independently in a remote environment, with minimal supervision.

Preferred Qualifications

• Certification in medical records, healthcare administration, or a related field (e.g., RHIA, RHRA, or CMA).
• Experience with HIPAA and Joint Commission regulations.
• Familiarity with healthcare operations, including clinical workflows and medical terminology.
• Strong analytical and problem-solving skills, with ability to resolve complex issues.

Skills and Competencies

• Excellent customer service and communication skills.
• Strong attention to detail and organizational skills.
• Ability to work effectively in a remote environment.
• Proficiency in electronic health records (EHRs) and other software applications.
• Strong analytical and problem-solving skills.

Career Growth Opportunities and Learning Benefits

At Blithequark, we're committed to the growth and development of our team members. We offer:

• Opportunities for professional development and training.
• Career advancement opportunities within the organization.
• Competitive salary and benefits package.
• Flexible work arrangements, including remote work options.

Work Environment and Company Culture

Our work environment is designed to support the well-being and productivity of our team members. We offer:

• A dynamic and supportive work environment.
• Flexible hours and remote work options.
• Opportunities for socialization and team-building.
• A culture of innovation and continuous learning.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• USD $650 per month salary.
• Full-time schedule: 8 hours/day, 8 am - 5 pm, Monday - Friday.
• Opportunities for bonuses and performance-based incentives.
• Comprehensive benefits package, including health, dental, and vision insurance.

How to Apply

If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team at Blithequark.

We're excited to welcome new team members who share our passion for excellence and customer satisfaction. Apply now and be part of our dynamic team!